Elder Scrolls Online
Elder Scrolls Online
Elder Scrolls Online

FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form

  • General

    • Blue Coins

    • Can I use your service on my Mac computer?

    • Can there be a virus in the Download?

    • Do I need an Internet connection in order to play/install the game?

    • Do you use SecuRom or any other protection on the games?

    • Does GamersGate provide any physical copies of the games they sell?

    • Does GamersGate work on GNU/Linux?

    • How do I purchase a game on GamersGate?

    • How many times can I download and/or install my games? Will I be able to install the game on another computer?

    • I posted a review but it was not published

    • If I buy a game while being abroad will I be able to activate it in my country?

    • Network storage.

    • The log in boxes are greyed out. Why?

    • What are the rules to submitting a review?

    • What is GamersGate?

    • Where can I find my purchased games/serial keys?

  • My GamersGate account

    • Forgot password/username?

    • How do I change my email?

    • How do I delete my account?

  • Game Related

    • Activate the game with Tagés DRM

    • Black/flickering screen when launching the game

    • Game play and technical errors

  • Downloader

    • How do I download my games?

    • I can not download the game from my Gamersgate library. GG downloader says incorrect username or password.

    • Slow speed for my Download

  • Payment / Transactions

    • 000050 Error when placing orders

    • Can I pay by any other means than Credit Card?

    • Does GamerGate save my Credit Card information?

  • Error-messages

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Missing dll-file" message

  • Deliver2Mac games

  • Support

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