Winter Sale 18 (skin and circles)
Winter Sale 18 (skin and circles)
Winter Sale 18 (skin and circles)

FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form

  • General

    • Blue Coins

    • Can I use your service on my Mac computer?

    • Can there be a virus in the Download?

  • My GamersGate account

    • Forgot password/username?

    • How do I change my email?

    • How do I delete my account?

  • Downloader

    • How do I download my games?

    • I can not download the game from my Gamersgate library. GG downloader says incorrect username or password.

    • Slow speed for my Download

  • Payment / Transactions

    • 000050 Error when placing orders

    • Can I pay by any other means than Credit Card?

    • Does GamerGate save my Credit Card information?

  • Game Related

    • Activate the game with Tagés DRM

       Please make sure you are running the game with the necessary user privileges – i.e. try running as an administrator via “Run as Administrator” in the context of the executable


       Please also check your system to make sure you have access to the Tages folder (e.g. the hidden folder “c:\ProgramData\Tages” resp. “C:\Users\All Users\Tages” in Windows Vista and Windows 7, on an English Windows XP this translates to “c:\Documents and Settings\All Users\Application Data\Tages”). Usually this folder will always be accessible to any account, unless your system has been intentionally modified, e.g. folder permissions or ownerships have been changed or there are monitoring tools running on the PC denying access to this folder.

    • Black/flickering screen when launching the game

    • Game play and technical errors

    • How do I install my games?

    • I activated the base game but the DLC is not showing up in Uplay/Steam

    • I can not activate my Ubisoft game. When I click on Activate Content an alert appears asking me if I want to associate the serial key with my account. If I accept it, the text changes to Please wait... and then it changes back to Activate Content.

    • I found a patch at the games official website and now the game is asking for a CD.

    • If a game does not work

    • Please insert CD/DVD in drive C:

    • Where can I find the Manual for my game?

    • Will I receive all the pre-ordered bonuses as advertised by the publisher?

  • Error-messages

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Missing dll-file" message

  • Deliver2Mac games

  • Support

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