Tropico 6 (skin)
Tropico 6 (skin)
Tropico 6 (skin)

FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form

  • General

    • Blue Coins

    • Can I use your service on my Mac computer?

    • Can there be a virus in the Download?

  • My GamersGate account

    • Forgot password/username?

      To retrieve your password/username you can use the "forgot password" function on this page


      http://www.gamersgate.com/account/requestpw


      and have it sent to your e-mail address, that you have indicated in your account details.


      If you experience problems using that function please contact support@gamersgate.com


      NOTE: Password retrieval - is a 2 step process. Meaning emails will be sent twice before you can change your password

    • How do I change my email?

    • How do I delete my account?

    • I have several GG accounts. Would it be possible to merge them?

    • My account is limited

    • What to do if you cannot access your e-mail, thus cannot retrieve your password/username?

  • Downloader

    • How do I download my games?

    • I can not download the game from my Gamersgate library. GG downloader says incorrect username or password.

    • Slow speed for my Download

  • Payment / Transactions

    • 000050 Error when placing orders

    • Can I pay by any other means than Credit Card?

    • Does GamerGate save my Credit Card information?

  • Error-messages

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Missing dll-file" message

  • Game Related

    • Activate the game with Tagés DRM

    • Black/flickering screen when launching the game

    • Game play and technical errors

  • Deliver2Mac games

  • Support

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