I purchased a game without an account but I didn’t receive the key. When attempting to create an account the website says my email is already in use. How come?
We allow our customers to make purchases without prior registration, thereby saving your time. If you make a purchase without creating an account, we create it for you with the email you provide at the checkout, so you don’t have to create an account after the purchase.
As soon as your order is confirmed, our system will send a password to your email which will allow you to access your newly created GG account containing the purchased product.
Make sure to check your spam folder. Sometimes our password emails end up there. You can also reset the password here.
If you didn’t receive the password, contact our customer support using this convenient form.