Elder Scrolls Online
Elder Scrolls Online
Elder Scrolls Online

FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form

  • General

    • Blue Coins

    • Can I use your service on my Mac computer?

    • Can there be a virus in the Download?

    • Do I need an Internet connection in order to play/install the game?

    • Do you use SecuRom or any other protection on the games?

    • Does GamersGate provide any physical copies of the games they sell?

    • Does GamersGate work on GNU/Linux?

    • How do I purchase a game on GamersGate?

    • How many times can I download and/or install my games? Will I be able to install the game on another computer?

    • I posted a review but it was not published

    • If I buy a game while being abroad will I be able to activate it in my country?

    • Network storage.

    • The log in boxes are greyed out. Why?

    • What are the rules to submitting a review?

    • What is GamersGate?

    • Where can I find my purchased games/serial keys?

      If your order is completed, then the games are at your disposal on your GamersGate account.


      You need to


      1) Log in to your account at Gamersgate


      2) Go to My Games tab


      If the game requires a serial key, it can be found in the My Games section once you are logged in.



      • Click on the game in the list and you will find the serial key in the right column


      NOTE: not all games require serials in order to play them. If the game requires a serial key, but it is not given to you at your game page, contact support@gamersgate.com for help.

  • My GamersGate account

    • Forgot password/username?

    • How do I change my email?

    • How do I delete my account?

  • Downloader

    • How do I download my games?

    • I can not download the game from my Gamersgate library. GG downloader says incorrect username or password.

    • Slow speed for my Download

  • Payment / Transactions

    • 000050 Error when placing orders

    • Can I pay by any other means than Credit Card?

    • Does GamerGate save my Credit Card information?

  • Error-messages

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Missing dll-file" message

  • Game Related

    • Activate the game with Tagés DRM

    • Black/flickering screen when launching the game

    • Game play and technical errors

  • Deliver2Mac games

  • Support

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