Elder Scrolls Online
Elder Scrolls Online
Elder Scrolls Online

FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form

  • General

    • Blue Coins

    • Can I use your service on my Mac computer?

    • Can there be a virus in the Download?

  • My GamersGate account

    • Forgot password/username?

    • How do I change my email?

    • How do I delete my account?

  • Game Related

    • Activate the game with Tagés DRM

    • Black/flickering screen when launching the game

    • Game play and technical errors

    • How do I install my games?

    • I activated the base game but the DLC is not showing up in Uplay/Steam

    • I found a patch at the games official website and now the game is asking for a CD.

    • If a game does not work

    • Please insert CD/DVD in drive C:

    • Where can I find the Manual for my game?

    • Will I receive all the pre-ordered bonuses as advertised by the publisher?

  • Downloader

    • How do I download my games?

      You need to


      1) Log in on the site


      2) Go to My Games tab on the left


      3) Chose Purchased Games section


      4) Click the Download button next to the game in the list of purchased games.


      5) Launch the file you downloaded by double clicking it (we advise not to run it from the browser) to download the game


      6) After the download is finished the installation procedure starts automatically.


      This is how it works


      NOTE: Installation cannot be done manually. It is done automatically and it requires internet connection to be performed properly.


       

    • I can not download the game from my Gamersgate library. GG downloader says incorrect username or password.

    • Slow speed for my Download

  • Payment / Transactions

    • 000050 Error when placing orders

    • Can I pay by any other means than Credit Card?

    • Does GamerGate save my Credit Card information?

  • Error-messages

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Missing dll-file" message

  • Deliver2Mac games

  • Support

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