Hood (skin)
Hood (skin)
Hood (skin)


If you can not find an answer among these frequently asked questions, contact us using the customer support form

  • Manual Review

    • What is manual review? Why am I selected for manual authorization?

  • Ubisoft games

  • General

    • Blue Coins

    • Can I use your service on my Mac computer?

    • Can there be a virus in the Download?

  • My GamersGate account

    • Forgot password/username?

    • How do I change my email?

    • How do I delete my account?

  • Game Related

    • Activate the game with Tagés DRM

    • Black/flickering screen when launching the game

    • Game play and technical errors

      Gamersgate allows its user to download games of different publishers and developers. For gameplay and technical problems we recommend you to:

      • Check out the developers and official game web-sites and forums for information on particular game errors.

      • A good solution would be to search over the web in forums for the similar problem - you may find a similar problem that will help you to solve the one you have.

      • If nothing of this helped you, then you should contact the [email protected] and describe the problem you have using the following form.

      1) Your account name

      2) Order-id, if the question is about a specific order

      3) The full name of the game

      4) Full description of the problem. Preferably include images, error texts, print screens and everything that is relevant and may help.

      NOTE: Please include previous conversation when asking questions, that will help us to solve the problem faster. We do not answer emails at night and on weekends, so please have patience and you will be gladly assisted as soon as possible.

    • How do I install my games?

    • I activated the base game but the DLC is not showing up in Uplay/Steam

    • I found a patch at the games official website and now the game is asking for a CD.

    • If a game does not work

    • Please insert CD/DVD in drive C:

    • Where can I find the Manual for my game?

    • Will I receive all the pre-ordered bonuses as advertised by the publisher?

  • Downloader

    • How do I download my games?

    • I can not download the game from my Gamersgate library. GG downloader says incorrect username or password.

    • Slow speed for my Download

  • Payment / Transactions

    • 000050 Error when placing orders

    • Can I pay by any other means than Credit Card?

    • Does GamerGate save my Credit Card information?

  • Error-messages

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Missing dll-file" message

  • Deliver2Mac games

  • Support

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