If you can not find an answer among these frequently asked questions, contact us using the customer support form or in case of game related issues, try the Game Tutor.

  • GamersGate?

    • Blue Coins

    • Can I download a game on one computer and install it on another one?

    • Can I download the game on my office PC and install it on my home PC which does not have an internet connection?

  • Payment / Transactions

    • 000050 Error when placing orders

    • Blue Coins

    • Can I pay by any other means than Credit Card?

  • Downloader

    • "Dfsvc.exe has encountered a problem and needs to close"

    • "Failed to open file: Access denied. (Error 5)

    • "HTTPSendRequest" message

  • Error-messages

  • Game Related

    • "d3dx9_XX.dll Missing" message

    • "Installation process aborted" message.

    • "Missing dll-file" message

    • "Please install the latest milestone" message.

    • 7.62 High Calibre - the trade screen is black, and so it is impossible to use it.

    • Activate the game with Tagés DRM

    • Arial font problems

    • Aurora - The Secret Within: I got a message that says "Unable to load the frame called intro2.

    • Avadon - black screen

    • Beyond Divinity - Run on W7

    • Bioshock wont start at logo screen or after it

    • BitDefender 2009 stopped the installation due to a virus in the launch file.

    • Can I download a game on one computer and install it on another one?

    • Civilisation IV - "MSVCR71.dll could not be found"

    • Company of Heroes Gold - Problem with validation, disc errors, etc

    • Crusader Kings - Correct installation folder

    • Darkstar One - "Insert DVD" message

    • Dead Reefs - "dead reefs.exe has stopped working" message

    • Deus Ex - asking for CD 2

    • Deus Ex - the game demands a CD?

    • Do you use SecuRom or any other protection on the games?

    • Dragon Age Origins Ultimate Edition (Mac) DLC registration issue

    • Drakensang the Dark Eye - in German?

    • Europa Universalis 3: "In Nomine already installed" message

    • Europa Universalis 3: Napoleons Ambition and In Nomine

    • Europa Universalis III - Correct installation folder

    • Europa Universalis III expansions - what is the correct install procedure?

    • Europa Universalis Rome Vae Victis - "Unhandled exception in your application has occured. See details Jit" message

    • Far Cry - "fatal error 1275"

    • Fort Zombie - Unhandled exception-System.IO.FileNotFound

    • Fort Zombie Crash on start up.

    • Game play and technical errors

    • GamersGate expansion on an Impulse original.

    • Gamersgate is a download service

    • Gorasul The Legacy of the Dragon - "error 193"

    • Harbinger

    • Hearts of Iron - Correct installation folder

    • Hearts of Iron 2 Complete - ERROR: (scenario info: unexpected field)"UES - "LINE 9 FILE SCENARIOS/0_GLOBAL_WAR.EUG).

    • Hearts of Iron 3

    • Hearts of Iron 3

    • Hearts of Iron 3 Change language.

    • How do I download my games?

    • How do I install my games?

    • How many times can I download and/or install my games?

    • I found a patch at the games official website and now the game is asking for a CD.

    • I have a problem in the game.

    • I’m having problem installing an expansion to my game.

    • If a game does not work

      If a game does not work or install, it does not mean that the game is broken or faulty. There is a large number of reasons for that. For some games and usual problems we have FAQ section, where you can find a lot of answers to a number of questions. Please do consult the FAQ section and only after trying the recommended actions from it, contact for prompt help.

      Some tips to follow during the whole process are the following:

      • When downloading the Download file of the game, save it to your hard drive rather than just running it from the browser.

      • Upgrade your video drivers to the latest version - at least DirectX 9c. Actually, many games NEED 9c to work. Running 10 or 11 are not always good enough. DirectX can be found at

      • If you run games under Windows Vista, then try running "as administrator": for that you to right click on the icon of the game, then chose "run as administrator"

      • If you are using Windows XP and Vista it is better to have administrative rights on your account.

      • You also may try using Compatibility Mode when running games on Vista: right click on the game icon, choose Properties tab and there will be a "Compatibility" tab with different settings

      • Sometimes lowering down security/or turning it off and see if it changes the situation - it may block the execution or files or block access to/from them.

      • If you have a problem with a game, try downloading it one more time, but to a folder somewhere else that a system folder - like Desktop, or C:/Program Files. Try not running it from the browser, because its better you save the file to your hard drive.

      • If you still have no progress see if you can try to download and install on another PC and check if it is a game related problem, or a PC related one.

    • Iron Cross - excel file not found

    • Iron Cross - Runtime error (at 1:349)

    • Jagged Alliance 2: Wildfire

    • Knights & Nerchants

    • Loki - patch problem

    • Loki - patch problem

    • Majesty - the screen turns black?

    • Majesty 2 - "Error 14001 - configuration files are corrupt"

    • Majesty: "Majesty has encountered a problem and needs to close."

    • Mass Effect - "Failed to write to disk, not enough disk space" error message 112

    • Mecho Wars - "missing openal32.dll" error

    • Medieval 2 Total War Gold Edition - There is no option to change the drive of installation. How do I do this?

    • Men of War - After installing the patch the game refuses to start, complaining of a missing .dll file

    • Patches

    • Precursor Win 7 64 bit

    • Red Faction 2

    • Resindent evil 5 - installation language problem?

    • Restaurant Empire 2 - "error opening file shader\shadowmi/cubemap+shadow.pso"

    • Runtime Error

    • Sacred 2 patches

    • Sacred 2 Problem with activating the Blood and Ice expansion.

    • Sango 2 - display problems

    • Semper Fi

    • Shattered Union Win 7 64 bit

    • Sid Meier"s Pirates! - "SMP has stopped working. A problem cused the program to stop working correctly" message

    • Silent Hunter 4 Wolves of the Pacific registration on Windows 7

    • Sims 3 Generations

    • Sniper Ghost Warrior - Invalid serial key

    • Space Rangers 2 "INSTALL" is greyed out.

    • Storm over the Pacific - serial disappearing when being entered

    • Sword of the Stars: A murder of Crows does not have any serial

    • Takeda 3 - The game won’t launch

    • The install "froze" while installing Victoria.

    • Transport Tycoon - an error stating that .gfx file was corrupted

    • UFO Afterlight - demands activation, but no serial is provided

    • Vampire Story - "main.exe has encountered a problem and needs to shut down." message

    • Warhammer 40k Dawn of War Platinum - not installed

    • Where are the bought games

    • Where can I find the Manual for my game?

    • Where can I find the Serial/Activation Key for my game?

    • Why do you want me to update my computers drivers. My computer is almost new! Hardly 3 years old!

    • World in Conflict: Soviet Assault - "Sorry, world in conflict not found, this installer will now quit" message

    • X3 Terran Conflict - Serial key is 4x4 instead of 5x5

  • Technical

    • "d3dx9_XX.dll Missing" message

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

  • Mac

  • Gifts

    • How do I Receive my gift?

    • How do I send my gift?

  • Official websites and forums

  • My GamersGate account

  • Support

Could not find an answer?

Customer support

For problems about installation, game issues or other similar questions, first try to use Game Tutor.

To inquire about products and services found at or, contact us using the customer support form, and we will gladly assist you according to our privacy policy. 

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