Elder Scrolls Online
Elder Scrolls Online
Elder Scrolls Online

FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form

  • General

    • Blue Coins

    • Can I use your service on my Mac computer?

    • Can there be a virus in the Download?

  • My GamersGate account

    • Forgot password/username?

    • How do I change my email?

    • How do I delete my account?

  • Error-messages

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Missing dll-file" message

    • "Server did not accept the request (replied HTTP status; 200, expected 206)" message

    • Error 206. Could not create file because file name is too long.

    • Failed to sign in: A connection with the server could not be established. Check that the computer is connected to the internet and that not firewall is blocking this program.

    • Failed to write to disk, not enough disk space error message 112

    • Game registration problem with Tages - communication error with the server/connection ended

    • When I try to activate the code I receive a message that the code is invalid

  • Game Related

    • Activate the game with Tagés DRM

    • Black/flickering screen when launching the game

    • Game play and technical errors

  • Downloader

    • How do I download my games?

    • I can not download the game from my Gamersgate library. GG downloader says incorrect username or password.

    • Slow speed for my Download

  • Payment / Transactions

    • 000050 Error when placing orders

    • Can I pay by any other means than Credit Card?

    • Does GamerGate save my Credit Card information?

  • Deliver2Mac games

  • Support

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