Winter Sale 18 (skin and circles)
Winter Sale 18 (skin and circles)
Winter Sale 18 (skin and circles)

FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form

  • General

    • Blue Coins

    • Can I use your service on my Mac computer?

    • Can there be a virus in the Download?

  • My GamersGate account

    • Forgot password/username?

    • How do I change my email?

    • How do I delete my account?

  • Game Related

    • Activate the game with Tagés DRM

    • Black/flickering screen when launching the game

    • Game play and technical errors

  • Error-messages

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Missing dll-file" message

    • "Server did not accept the request (replied HTTP status; 200, expected 206)" message

    • Error 206. Could not create file because file name is too long.

    • Failed to sign in: A connection with the server could not be established. Check that the computer is connected to the internet and that not firewall is blocking this program.

      In order to fix this error you need to do the following


      1) Completely disable all Security Essentials.


      2) Check if the TLS 1.0, 1.1, and 1.2 options are enabled in your browser settings


      (Browser properties - Advanced tab). If not,


      check mark them. (Usually works with Opera and IE browsers)


      3) In the same settings, try disabling the "Warn about


      certificate address mismatch "," Warn to switch


      security mode" and "Warn if publishing


      redirected ".


      Download a new downloader and try again.

    • Failed to write to disk, not enough disk space error message 112

    • Game registration problem with Tages - communication error with the server/connection ended

    • When I try to activate the code I receive a message that the code is invalid

  • Downloader

    • How do I download my games?

    • I can not download the game from my Gamersgate library. GG downloader says incorrect username or password.

    • Slow speed for my Download

  • Payment / Transactions

    • 000050 Error when placing orders

    • Can I pay by any other means than Credit Card?

    • Does GamerGate save my Credit Card information?

  • Deliver2Mac games

  • Support

Your cart is empty
JOIN US
SIGN IN