FAQ

• General

  • What is GamersGate?

    GamersGate is a leading digital distribution platform, providing ready gaming experiences for gamers worldwide – anytime, anywhere. Viewed as a strong contender in the digital download arena, GamersGate continues to redefine the download industry. Future strategies include the launch of several additional services, and the further aggressive expansion of its product portfolio, from a wide range of internationally recognized publishers.

• GamersGate?

  • Blue Coins

    Blue Coins is the virtual currency of GamersGate. Any product can be purchased with Blue Coins. You can buy Blue Coins to your account and you will also get them as a reward when purchasing games or participating on the site by, for example writing reviews, rating games or solving questions in Game Tutor.

    
    

    The amount of blue coins that you have can be found if you:

    
    

    1) Log in on the site

    
    

    2) Go to My Account tab

    
    

    3) Chose Account Information sub-tab

    
    

    There you can see how many coins you have. When buying on the site, after choosing the Check Out option, you will have a possibility to use blue coins. Note, that if you do not possess enough blue coins, the option will not be available and will be greyed out.

    
    

    You can buy blue coins at http://www.gamersgate.com/bluecoins/

    
    

    PLEASE NOTE! Blue Coins earned will expire after 12 months if not used. Blue Coins bought do not expire.

  • Can I download a game on one computer and install it on another one?

    Yes, you can.

    
    

    
    
    • 1) Copy the download file and the temp folder as they are located near each other
    
    
    • 2) Paste on another computer that has connection to the internet
    
    
    • 3) Run the download file and fill in the login/password if necessary
    
    
    • 4) The installation process will start automatically, if the temporary folder is in place, since it will find the install files.
    
    

    
    

    NOTE: Internet connection is required for performing the installation process. Installation cannot be made manually. It is done automatically and it requires internet connection to be performed properly.

    
    

     

  • Can I download the game on my office PC and install it on my home PC which does not have an internet connection?

    No, you cannot. Internet connection is required to install games. If the target computer has slow download bandwidth, then the game can be downloaded on another computer and then transferred in any way to your original computer. There you can use them to install, but connection is needed to sign in and start the installation process.

    
    

    NOTE: You should move the download file and the temporary Gamersgate folder (GamersGate temporary files) as they are placed near each other in order to install the downloaded games. Otherwise the downloader will start the download process again. Installation should be started using the download file, and it cannot be done manually from the temporary folder.

  • Can I use 3rd party Download Managers with GamersGate?

    No.

  • Do you use SecuRom or any other protection on the games?

    Yes, some games got some kind of protection. This is done according to the agreement with the developers and publishers. However, the activation limit that may be on this protection is easily reset by an email to support@gamersgate.com. Any game bought on GamersGate is yours to download and install as many times as you like.

  • Does GamersGate provide any physical copies of the games they sell?

    GamersGate is a download service only and does not provide retail copies of games. The games you buy are available to you on your account at: http://www.gamersgate.com/ under My Games tab.

  • Does GamersGate work on GNU/Linux?

    The GamersGate downloader and many games for Windows (not Mac) work on GNU/Linux by using Wine. More information about Wine and about games that work on Wine can be found on official Wine page.

  • Does GamersGate work on Windows ME?

    No. Windows ME cannot run the GamersGate downloader as it does not support all features required by the downloader. We do not intend to support Windows ME.

  • Forgot password/username?

    To retrieve your password/username you can use the "forgot password" function on this page

    
    

    http://www.gamersgate.com/account/requestpw

    
    

    and have it sent to your e-mail address, that you have indicated in your account details.

    
    

    If you experience problems using that function please contact support@gamersgate.com

    
    

    NOTE: Password retrieval - is a 2 step process. Meaning emails will be sent twice before you can change your password

  • Gamersgate is a download service

    GamersGate is a download service only and does not provide retail copies of games. Your game is available on your account at: http://www.gamersgate.com/

    
    

    Check My Games tab for the list of games you bought.

    
    

    NOTE: For each customer Gamersgate includes a free game named Volvo, which you can download anytime, anywhere.

  • How do I purchase/buy a game on GamersGate?

    To purchase games on GamersGate you need to do the following:

    
    

    1) Log in to your account or register a new account here.

    
    

    2) Chose the game you want and click on the “BUY” button.

    
    

    3) Click on your shopping cart and proceed to checkout.

    
    

    4) Pay using your Credit Card, PayPal, Moneybookers or any of our other payment partners.

  • How many times can I download and/or install my games?

    Any game bought on GamersGate is yours to download and install as many times you like. Some games are protected with an activation limit, but that limit is easily reset with an email to support@gamersgate.com

  • I am a game developer/publisher and would like to get my games up on your site. Who do I contact?

    You can send an email to support@gamersgate.com

  • Where are the bought games

    If your order is confirmed, then the games are at your disposal on your GamersGate account.

    
    

    You need to

    
    

    1) Log in to your account at Gamersgate

    
    

    2) Go to My Games tab

    
    

    3) Check the Purchased Games sub-tab

    
    

    NOTE: Serial keys for games are available at "My Games" section of the website, in the tab "Purchased games" underneath the corresponding game. Note that not all games require a serial key, and thus do not have one.

  • Where can I find the Manual for my game?

    The manual, if there is one available, can be found in the My Games section once you are logged in. It is right under the title of the concerned game (some games may miss manuals).

    
    

    Manuals can also be found in the game installation folder or the folder where the game is installed. If you require a manual for some game, and it is not present at any places described above, you can send an email to support@gamersgate.com and ask for it to be sent to you.

  • Where can I find the Serial/Activation Key for my game?

    If the game requires a Serial Key, it can be found in the My Games section once you are logged in.

    
    

    
    
    • Log In
    
    
    • Go to My Games tab.
    
    
    • Click on the game in the list and you will find the serial in the right column
    
    

    
    

    NOTE: not all games require serials in order to play them. If the game requires a serial, but it is not given to you at your game page, contact support@gamersgate.com for help.

  • Will I be able to install the game on my new computer once I upgrade my hardware?

    Yes, you can download and install your games as many times you like. Once bought the game is yours to use whenever you want.

  More

• Payment / Transactions

  • 000050 Error when placing orders

    If this error appear, please contact support@gamersgate.com

  • Blue Coins

    Blue Coins is the virtual currency of GamersGate. Any product can be purchased with Blue Coins. You can buy Blue Coins to your account and you will also get them as a reward when purchasing games or participating on the site by, for example writing reviews, rating games or solving questions in Game Tutor.

    
    

    The amount of blue coins that you have can be found if you:

    
    

    1) Log in on the site

    
    

    2) Go to My Account tab

    
    

    3) Chose Account Information sub-tab

    
    

    There you can see how many coins you have. When buying on the site, after choosing the Check Out option, you will have a possibility to use blue coins. Note, that if you do not possess enough blue coins, the option will not be available and will be greyed out.

    
    

    You can buy blue coins at http://www.gamersgate.com/bluecoins/

    
    

    PLEASE NOTE! Blue Coins earned will expire after 12 months if not used. Blue Coins bought do not expire.

  • Can I pay by any other means than Credit Card?

    Yes. Our payment providers offers several options. Pre-paid cards, direct payments, etc. Not all options will work for all regions, but if you can see it in the checkout, you can use it. 

  • Does GamerGates save my Credit Card information?

    No, Gamersgate does not save the credit card information of users. All payments are handled directly through integrated pages of our payment partners. GamerGate never directly accesses your CC information.

    
    

    NOTE: Gamersgate uses payment services, provided by other companies, and we do not deal with payments at all. All is done via payment services (like Paypal, Skrill, Global Collect etc).

  • Error code: 10417

    Error:

    
    

    
    
    • The payment could not be completed. Please use another credit card or payment option. If the problem persists, contact support@gamersgate.com.
    
    
    • Error code: 10417
    
    

    
    

    Contact your bank. They have probably blocked your credit card for international tranfers due to security reasons.

  • How do I purchase/buy a game on GamersGate?

    To purchase games on GamersGate you need to do the following:

    
    

    1) Log in to your account or register a new account here.

    
    

    2) Chose the game you want and click on the “BUY” button.

    
    

    3) Click on your shopping cart and proceed to checkout.

    
    

    4) Pay using your Credit Card, PayPal, Moneybookers or any of our other payment partners.

  • How secure is my online Payment?

    Your transaction is secure. GamersGate protects transactions by using well established and internationally recognized payment provider solutions who takes advantage of SSL (Secure Sockets Layer) encryption. In short, SSL encrypts information you are sending through the Internet, into a complex code that no one else can read or change. SSL is just as secure, as if you use your credit card at an ATM.

    
    

    NOTE: Gamersgate uses third party payment services and we do not have access to any credit card or transaction information.

  • Pending orders

    No, pending orders will not be handled and billed for unless you finish the payment procedure at the payment service web-page. In some time "Pending" orders, that are not handled and billed for will be automatically switched to "Canceled". Note, that sometimes it takes more time to handle payments, thus the game will be added when the payment is finally received.

    
    

    If you have a pending order, and the game is missing on your account, but the payment was made, then you should contact support@gamersgate.com and your order will be checked out and corrected if it is necessary.

    
    

    NOTE: Gamersgate uses payment services, provided by other companies, and we do not deal with payments at all. All is done via payment services (like Paypal, Skrill, Global Collect etc), and all issues concerning payment procedures and blocks may be resolved with them. Otherwise, if you have a problem with an order or games being added to your account, you can contact support@gamersgate.com and you will be gladly assisted.

  More

• Downloader

  • "Dfsvc.exe has encountered a problem and needs to close"

    This may be a Microsoft application within the .NET Framework 2.0 and reinstalling .NET Framework 2.0 will probably solve this BUT dfsvc.exe may also be a TROJAN and a total scan of your computer is highly recommended.

    
    

     

    
    

    You can also take a look at this link:

    
    

    http://geeks.netindonesia.net/blogs/rahmat.faisal/archive/2007/09/13/Clickonce-dfsvc.exe-has-encountered-a-problem.aspx

  • "Failed to open file: Access denied. (Error 5)

    The Downloader is not authorized to work in this folder/directory. Move the Downloader to a folder or directory where files can be created.

    
    

     

  • "HTTPSendRequest" message

     

    
    

    
    
    • 1) Check your Internet connection and try disabling your firewall if youve got one. This message may appear when the connection is interrupted, or very slow.
    
    
    • 2) Reboot your PC - this may remove some temporary files, clean some memory, and may help in removing this message
    
    
    • 3) Just wait 5-10 minutes and try again - this is most probably a temporary problem, so whatever causes it, it may be gone after a while.
    
    
    • 4) Try downloading the game from another computer, and if the error does not appear there, you can copy the downloaded files and the download file (!) to your computer and run the file. It will then search for the downloaded files. If the temporary folder for downloaded games and the download file are in the same place, then it will find the files and start the installation process. If after all you still experience this problem, do write to support@gamersgate.com.
    
    
    • Do NOT use the RUN option in Internet Explorer. Download the Downloader to your desktop or preferd download area and click the downloader to initiate the download/install process.
    
    

  • "Installation process aborted" message.

    Needless to say, the games are provided to us directly from publishers and developers and do not include viruses, malware or any other unauthorized software. Some anti-virus applications MAY still react improperly and give something called a false positive.  

    
    

    Disable your anti virus during the download/install process.

  • "Invalid request" on the MAC Downloader

    This problem is most likely due to a non supported character in your password or username for the GamersGate account.

    
    

    Change your password and try again.

  • "Pause-Unpause" message

    Common reason is that ISP uses an inner anti-virus which detects suspicious sites and check if they are containing viruses, trojans worms and etc. So it probably filtered your download domain and caused the download manager problems when it tried to continue downloading, as the problem may happen when you try unpausing. There are several possible reasons for you to receive such a message.

    
    

    You can do the following:

    
    

    
    
    • 1) Check your internet connection. This message may appear when the connection is interrupted, or very slow.
    
    
    • 2) Reboot your PC - this may remove some temporary files, clean some memory, and may help in removing this message
    
    
    • 3) Just wait 5-10 minutes and try again - this is most probably a temporary problem, so whatever causes it, it may be gone after a while.
    
    
    • 4) Try downloading the game from another computer, and if the error does not appear there, you can copy the downloaded files and the download file (!) to your computer and run the file. It will then search for the downloaded files. If the temporary folder for downloaded games and the download file are in the same place, then it will find the files and start the installation process. If after all you still experience this problem, do write to support@gamersgate.com.
    
    

  • "Server did not accept the request (replied HTTP status; 200, expected 206)" message

    This may happen due to different reasons. Some of them may be:

    
    

    
    
    • 1) An anti-virus application may be blocking/filtering the download. Lower the anti-virus settings or disable the antivirus during the download.
    
    
    • 2) Your internet service provider may use a built-in security service, which detects suspicious sites and checks if they are containing viruses,trojans, worms and etc. It probably filtered your download domain and caused problems to the download manager when it tried to countinue downloading.
    
    

  • BitDefender 2009 stopped the installation due to a virus in the launch file.

    Turn off real time protection in BitDefender.

    
    

    NOTE: Some anti virus applications gives false positives for files in the games. Needless to say, GamersGate got the games directly from developers and publishers and the downloads do NOT include viruses or other malwares.

  • Can I download a game on one computer and install it on another one?

    Yes, you can.

    
    

    
    
    • 1) Copy the download file and the temp folder as they are located near each other
    
    
    • 2) Paste on another computer that has connection to the internet
    
    
    • 3) Run the download file and fill in the login/password if necessary
    
    
    • 4) The installation process will start automatically, if the temporary folder is in place, since it will find the install files.
    
    

    
    

    NOTE: Internet connection is required for performing the installation process. Installation cannot be made manually. It is done automatically and it requires internet connection to be performed properly.

    
    

     

  • Can I use 3rd party Download Managers with GamersGate?

    No.

  • Can I use GamersGate if I am behind a proxy?

    Yes, unless GamersGate is blocked manually of course. The Windows version of the GamersGate downloader uses the same proxy settings as Internet Explorer, which can be set in the control panel.

  • Can there be a virus in the Download?

    No, it can not, but some antivirus applications may give a false positive. Ignore that, or change the settings for your anti virus to by pass this problem.

    
    

    NOTE: For BitDefender you may turn off real time protection.

  • Does GamersGate work on GNU/Linux?

    The GamersGate downloader and many games for Windows (not Mac) work on GNU/Linux by using Wine. More information about Wine and about games that work on Wine can be found on official Wine page.

  • Does GamersGate work on Windows ME?

    No. Windows ME cannot run the GamersGate downloader as it does not support all features required by the downloader. We do not intend to support Windows ME.

  • Error 12057

    Tip from Customer:

    
    

     

    
    

    Change settings for your browser or try another browser. Go to Internet Explorer>Tools>Internet Options>Advanced tab>Security options group and uncheck the box next to option, \"Check for server certificate revocation\". (requires restart of Internet Explorer to take effect)

    
    

    If that doesnt work, reset the configurations for IE back to standard.

  • Error 206. Could not create file because file name is too long.

    The path to a certain file can only be so long due to operating system parameters; and if you download somewhere with an already long filename (C:\Windows\Users\Example\My Documents\Downloads) for example; then long named files will cause an error. Try moving the downloader to a shorter named area, ie "C:\Downloads"  and try again. If you kept the GamersGate Temporary files you can move them with the installer and continue where you left off.

  • Failed to sign in: A connection with the server could not be established. Check that the computer is connected to the internet and that not firewall is blocking this program.

    Download a new Downloader for the game and try again.

  • Failed to sign in: Error 12057 in network connection

    Change settings for your browser or try another browser.

    
    

    Go to Internet Explorer>Tools>Internet Options>Advanced tab>Security options group and uncheck the box next to option, \"Check for server certificate revocation\". (requires restart of Internet Explorer to take effect)

    
    

    If that doesnt work, reset the configurations for IE back to standard.

  • Failed to write to disk, not enough disk space error message 112

    Most probably, you have a FAT32 File system on the drive you are downloading the game. Fat32 does not support single files that are larger than 4GB in size. For instance, Mass Effect game is one of the very few games at GamersGate that has a file 7gb in size, and at 4GB of download you get this message.The options exclude any possibility to download it to your HDD now, but

    
    

    
    
    • 1 - you can use a flash drive that has 8 gb space and download to it.
    
    
    • 2 - you can use an external hard disc that has NTFS as a file system.
    
    
    • 3 - you can create a partition or format an old one and choose NTFS as a new file system for it. Then it will be available for you to download the game.
    
    
    • 4 - you can use discs, like DVD9, or blue ray to store the game, that you may have the chance to download somewhere else (since it is not possible to download straight on a CD). DVD 9 allows to write 8 gb of space, whilst blue ray discs allow to store even more.
    
    

  • Forgot password/username?

    To retrieve your password/username you can use the "forgot password" function on this page

    
    

    http://www.gamersgate.com/account/requestpw

    
    

    and have it sent to your e-mail address, that you have indicated in your account details.

    
    

    If you experience problems using that function please contact support@gamersgate.com

    
    

    NOTE: Password retrieval - is a 2 step process. Meaning emails will be sent twice before you can change your password

  • How do I download my games?

    You need to

    
    

    1) Log in on the site

    
    

    2) Go to My Games tab on the left

    
    

    3) Chose Purchased Games option

    
    

    4) Click the Download button next to the game in the list of purchased games.

    
    

    5) Launch the file you downloaded by double clicking it (we advise not to run it from the browser) to download the game

    
    

    6) After the download is finished the installation procedure starts automatically.

    
    

    This is how it works

    
    

    http://www.gamersgate.com/?page=shop&what=downloader

    
    

    NOTE: Installation cannot be done manually. It is done automatically and it requires internet connection to be performed properly.

    
    

     

  • How do I install my games?

    Installation is done automatically and it requires internet connection to be performed properly.

    
    

    NOTE: it cannot be made manually. Serial keys for games are available at "My Games" section of the website, in the tab "Purchased games" underneath the corresponding game. Note that not all games require a serial key, and thus do not have one.

  • I cant log in to the Downloader.

    The Downloader is no longer in use since a new download solution was brought up.

    
    

    You need to

    
    

    
    
    • 1) Log in on the site
    
    
    • 2) Go to My Games tab on the left
    
    
    • 3) Chose Purchased Games option
    
    
    • 4) Click the Download button next to the game in the list of purchased games.
    
    
    • 5) After the download is finished the installation procedure starts automatically.
    
    

    
    

    This is how it workshttp://www.gamersgate.com/?page=shop&what=downloader

    
    

    NOTE: Installation cannot be made manually. It is done automatically and it requires internet connection to be performed properly.

    
    

     

  • If a game does not work

    If a game does not work or install, it does not mean that the game is broken or faulty. There is a large number of reasons for that. For some games and usual problems we have FAQ section, where you can find a lot of answers to a number of questions. Please do consult the FAQ section and only after trying the recommended actions from it, contact support@gamersgate.com for prompt help.

    
    

    Some tips to follow during the whole process are the following:

    
    

    
    
    • When downloading the Download file of the game, save it to your hard drive rather than just running it from the browser.
    
    
    • Upgrade your video drivers to the latest version - at least DirectX 9c. Actually, many games NEED 9c to work. Running 10 or 11 are not always good enough. DirectX can be found at www.microsoft.com
    
    
    • If you run games under Windows Vista, then try running "as administrator": for that you to right click on the icon of the game, then chose "run as administrator"
    
    
    • If you are using Windows XP and Vista it is better to have administrative rights on your account.
    
    
    • You also may try using Compatibility Mode when running games on Vista: right click on the game icon, choose Properties tab and there will be a "Compatibility" tab with different settings
    
    
    • Sometimes lowering down security/or turning it off and see if it changes the situation - it may block the execution or files or block access to/from them.
    
    
    • If you have a problem with a game, try downloading it one more time, but to a folder somewhere else that a system folder - like Desktop, or C:/Program Files. Try not running it from the browser, because its better you save the file to your hard drive.
    
    
    • If you still have no progress see if you can try to download and install on another PC and check if it is a game related problem, or a PC related one.
    
    

  • Network storage.

    Will not work. You need to download and install the games on local drives.

  • Please insert CD/DVD in drive C:

    This problem may be due to...

    
    

    1.You have got a demo of the game installed. Make sure you uninstall the demo before installing the full game.

    
    

    2. You have patched the game with a patch for the disc version of the game. You must use a patch for a digital version of the game. If you cant find such patch on the official web sit or at the My Games section at GamersGate, please provide us the patch number and we will ask the developers about it.

    
    

    3. Sometimes the "Run" option in Windows will not work. Download the file and double click it intead.

    
    

    4. Network storage will not work. You must download and install on local drives.

    
    

     

    
    

    If you need assistance, you can send an email to support@gamersgate.com and you will be helped promptly.

  • Slow speed for my Download

    May be caused due to proxys, firewalls, antivirus, wireless connections etc. Check your settings and if neccessery, disable what can be disabled.

  • Virus / trojan detected in the download?

    There are NO viruses or trojans in the download.  Its likely your anti-virus program having what is called a "false positive". It may have found something in the heuristic search, which is not always 100% accurate. The games are delivered from developers and publishers, so the risk of having an infected download is minimal.

    
    

     

    
    

    NOTE: For BitDefender you may turn off real time protection.

  • Where are my downloads stored

    The game is stored in the same folder/location you run the Downloader from. When you run the Downloader, a folder named "GamersGate temporary files" will be created and the game files will be stored in that folder.

    
    

    The Downloader it self are saved to your usual download storage that you have choosed in your Browser settings.

    
    

    After the download is complete you will be asked if you want to remove the files or not.

  • Will I be able to install the game on my new computer once I upgrade my hardware?

    Yes, you can download and install your games as many times you like. Once bought the game is yours to use whenever you want.

  • Windows 7 prevents the download

    Turning off write-protection on the temporary files is enough to make the installer work properly with them.

  • Write access is denied to critical file \"/volumes/hearts of iron 3/hearts of iron 3/data/HOI3.vpfs"! Game cannot be started. Please ensure that the game had full access to folder "volumes/hearts of iron 3/hearts of iron 3/data" and all its contents.

    You are not dragging the game to the applications folder. You are probably trying to run the Downloader on the mounted DMG, where there is no write access.

  More

• Error-messages

  • "d3dx9_XX.dll Missing" message

    Update your DirectX from www.microsoft.com.

    
    

    NOTE:

    
    

    Some games need DirectX 9c to work. Having DirectX 10 or 11 are not always good enough.

    
    

    Windows Vista allows to use only DirectX version 10, meaning that games that require the previous version will sometimes not run on Vista due to this reason. Possible solution is to use Compatibility mode.

    
    

    For this:

    
    

    1) Right click on the icon that executes the game

    
    

    2) Chose compatibility tab

    
    

    3) Select the required operating system in the offered fields.

    
    

    Check the forum for some information

    
    

    http://forum.paradoxplaza.com/forum/showthread.php?t=368190

    
    

    http://forum.paradoxplaza.com/forum/showthread.php?t=394907

  • "Dfsvc.exe has encountered a problem and needs to close"

    This may be a Microsoft application within the .NET Framework 2.0 and reinstalling .NET Framework 2.0 will probably solve this BUT dfsvc.exe may also be a TROJAN and a total scan of your computer is highly recommended.

    
    

     

    
    

    You can also take a look at this link:

    
    

    http://geeks.netindonesia.net/blogs/rahmat.faisal/archive/2007/09/13/Clickonce-dfsvc.exe-has-encountered-a-problem.aspx

  • "Failed to open file: Access denied. (Error 5)

    The Downloader is not authorized to work in this folder/directory. Move the Downloader to a folder or directory where files can be created.

    
    

     

  • "Failed to open file: The system cannot find the file specified. (Error 2)"

    Try download or install the game on another drive. It may matter if the drive is FAT32 or NTFS formatted.

    
    

    This is also a file lock issue. See if you can do the following:
    - Delete all concerning the game, reboot
    - Make sure you have full admin rights.
    - Change the settings for your antivirus/firewall so no block will corrupt the download
    - Please save the download file rather than running it from the browser.
    - Please redownload the game (if possible, in Safe mode) and make sure you download to C: or to D: - keep the path short.
    
    Errors are mostly due either to the place you download, rights to write files there (check security software), or some other block maybe. See if any changes help you out.

  • "Game Data Error"

    Corrupted files. Delete any downloaded files and try again.

  • "Installation process aborted" message.

    Needless to say, the games are provided to us directly from publishers and developers and do not include viruses, malware or any other unauthorized software. Some anti-virus applications MAY still react improperly and give something called a false positive.  

    
    

    Disable your anti virus during the download/install process.

  • "Invalid request" on the MAC Downloader

    This problem is most likely due to a non supported character in your password or username for the GamersGate account.

    
    

    Change your password and try again.

  • "Missing dll-file" message

    Update your DirectX from www.microsoft.com.

    
    

    NOTE:  Some games can be run only having DirectX 9.0c version and you may need to install that as well even if you already are running DirectX 10 or 11.

  • "Please install the latest milestone" message.

    This type of messages appear in case you are installing an expansion or an add-on, not having the required original\previous expansion installed, or you are installing in a different folder. This is most common for adding Hearts of Iron Armageddon to Doomsday expansions and it means that you have installed Armageddon in the wrong folder or not installed at all. The correct install path AFTER Armageddon is installed is, by default, C:Program FilesParadox InteractiveDoomsday.

    
    

    ADVICE: Do read the game details on games page to know what is required for a particular game/expansion to be installed.

  • "Server did not accept the request (replied HTTP status; 200, expected 206)" message

    This may happen due to different reasons. Some of them may be:

    
    

    
    
    • 1) An anti-virus application may be blocking/filtering the download. Lower the anti-virus settings or disable the antivirus during the download.
    
    
    • 2) Your internet service provider may use a built-in security service, which detects suspicious sites and checks if they are containing viruses,trojans, worms and etc. It probably filtered your download domain and caused problems to the download manager when it tried to countinue downloading.
    
    

  • 000050 Error when placing orders

    If this error appear, please contact support@gamersgate.com

  • Activate the game with Tagés DRM

     

    
    

    Please make sure you are running the game with the necessary user privileges – i.e. try running as an administrator via “Run as Administrator” in the context of the executable

    
    

     Please also check your system to make sure you have access to the Tages folder (e.g. the hidden folder “c:\ProgramData\Tages” resp. “C:\Users\All Users\Tages” in Windows Vista and Windows 7, on an English Windows XP this translates to “c:\Documents and Settings\All Users\Application Data\Tages”). Usually this folder will always be accessible to any account, unless your system has been intentionally modified, e.g. folder permissions or ownerships have been changed or there are monitoring tools running on the PC denying access to this folder.

  • Arial font problems

    This problem may be caused by having a corrupted Arial font file. You can search for it on the web, find it on your Windows installation CD. Replacing the font may solve this problem. For help contact support@gamersgate.com

    
    

    NOTE: We do not encourage customers to use any font from the network, and preferably it is collected from an official source.

  • BitDefender 2009 stopped the installation due to a virus in the launch file.

    Turn off real time protection in BitDefender.

    
    

    NOTE: Some anti virus applications gives false positives for files in the games. Needless to say, GamersGate got the games directly from developers and publishers and the downloads do NOT include viruses or other malwares.

  • Can there be a virus in the Download?

    No, it can not, but some antivirus applications may give a false positive. Ignore that, or change the settings for your anti virus to by pass this problem.

    
    

    NOTE: For BitDefender you may turn off real time protection.

  • Cant find the original game when installing an addon.

    As it seems like GamersGate is the only digital distributor out there that do not manipulate the games to fit their own system. There have been reports of difficulties installing addons from GamersGate to games bought elsewhere.

    
    

    The suggestions below are found on the Paradox Forum. It works for some customers and may also be adaptable for other games:

    
    

    If the installer cant find HoI 3, delete local content from Steam and download again from Steam. That may make the installer to work properly.

    
    

    You can also try to copy the HoI3 folder from the Steam folder and store it somewhere else.

  • CRC error

    Probably a problem with your security applications interrupting the download.

    
    

    Known program(s) that may give this problem

    
    

    * Nvidia Forceware (Firewall)

    
    

     

    
    

    External hard drives with faulty bios settings or being formatted in wrong file(FAT32, NTFS) system may also cause this problem 

  • Error 12057

    Tip from Customer:

    
    

     

    
    

    Change settings for your browser or try another browser. Go to Internet Explorer>Tools>Internet Options>Advanced tab>Security options group and uncheck the box next to option, \"Check for server certificate revocation\". (requires restart of Internet Explorer to take effect)

    
    

    If that doesnt work, reset the configurations for IE back to standard.

  • Error 206. Could not create file because file name is too long.

    The path to a certain file can only be so long due to operating system parameters; and if you download somewhere with an already long filename (C:\Windows\Users\Example\My Documents\Downloads) for example; then long named files will cause an error. Try moving the downloader to a shorter named area, ie "C:\Downloads"  and try again. If you kept the GamersGate Temporary files you can move them with the installer and continue where you left off.

  • Error code: 10417

    Error:

    
    

    
    
    • The payment could not be completed. Please use another credit card or payment option. If the problem persists, contact support@gamersgate.com.
    
    
    • Error code: 10417
    
    

    
    

    Contact your bank. They have probably blocked your credit card for international tranfers due to security reasons.

  • Failed to sign in: A connection with the server could not be established. Check that the computer is connected to the internet and that not firewall is blocking this program.

    Download a new Downloader for the game and try again.

  • Failed to sign in: Error 12057 in network connection

    Change settings for your browser or try another browser.

    
    

    Go to Internet Explorer>Tools>Internet Options>Advanced tab>Security options group and uncheck the box next to option, \"Check for server certificate revocation\". (requires restart of Internet Explorer to take effect)

    
    

    If that doesnt work, reset the configurations for IE back to standard.

  • Failed to write to disk, not enough disk space error message 112

    Most probably, you have a FAT32 File system on the drive you are downloading the game. Fat32 does not support single files that are larger than 4GB in size. For instance, Mass Effect game is one of the very few games at GamersGate that has a file 7gb in size, and at 4GB of download you get this message.The options exclude any possibility to download it to your HDD now, but

    
    

    
    
    • 1 - you can use a flash drive that has 8 gb space and download to it.
    
    
    • 2 - you can use an external hard disc that has NTFS as a file system.
    
    
    • 3 - you can create a partition or format an old one and choose NTFS as a new file system for it. Then it will be available for you to download the game.
    
    
    • 4 - you can use discs, like DVD9, or blue ray to store the game, that you may have the chance to download somewhere else (since it is not possible to download straight on a CD). DVD 9 allows to write 8 gb of space, whilst blue ray discs allow to store even more.
    
    

  • I found a patch at the games official website and now the game is asking for a CD.

    You can only use patches made for download versions. If the developer do not provide such patch and you think your game need the patch, please contact support@gamersgate.com about it. Include information about what game it is and the name of the patch you think we need to add. Please note, that it may take time to produce and acquire a patch, and that customer support has a main priority set to answering e-mails about problems, yet still your request will be transferred and handled after it is received and read.

  • If a game does not work

    If a game does not work or install, it does not mean that the game is broken or faulty. There is a large number of reasons for that. For some games and usual problems we have FAQ section, where you can find a lot of answers to a number of questions. Please do consult the FAQ section and only after trying the recommended actions from it, contact support@gamersgate.com for prompt help.

    
    

    Some tips to follow during the whole process are the following:

    
    

    
    
    • When downloading the Download file of the game, save it to your hard drive rather than just running it from the browser.
    
    
    • Upgrade your video drivers to the latest version - at least DirectX 9c. Actually, many games NEED 9c to work. Running 10 or 11 are not always good enough. DirectX can be found at www.microsoft.com
    
    
    • If you run games under Windows Vista, then try running "as administrator": for that you to right click on the icon of the game, then chose "run as administrator"
    
    
    • If you are using Windows XP and Vista it is better to have administrative rights on your account.
    
    
    • You also may try using Compatibility Mode when running games on Vista: right click on the game icon, choose Properties tab and there will be a "Compatibility" tab with different settings
    
    
    • Sometimes lowering down security/or turning it off and see if it changes the situation - it may block the execution or files or block access to/from them.
    
    
    • If you have a problem with a game, try downloading it one more time, but to a folder somewhere else that a system folder - like Desktop, or C:/Program Files. Try not running it from the browser, because its better you save the file to your hard drive.
    
    
    • If you still have no progress see if you can try to download and install on another PC and check if it is a game related problem, or a PC related one.
    
    

  • If the installation is aborted...

    The virus guard could block the execution of the installation. Make the appropriate settings to the Virus Guard to run the installation.

  • Iron Cross - excel file not found

    You have installed IC in the wrong folder.

    
    

     

    
    

    Reinstall in the same path as HoI2/AoD

    
    

    Please have in mind that this game require Armageddon. Doomsday is not enough.

  • Iron Cross - Runtime error (at 1:349)

    - Deactivate your antivirus program

    
    

    - Run the installer as "administrator"

    
    

    - Run the installer with "Windows XP compatibility"

  • Network storage.

    Will not work. You need to download and install the games on local drives.

  • Runtime Error

    Download and install the C++ Redistributable program from Microsoft.

    
    

     

    
    

    http://www.microsoft.com/downloads/details.aspx?FamilyID=200b2fd9-ae1a-4a14-984d-389c36f85647&DisplayLang=en

  • Virus / trojan detected in the download?

    There are NO viruses or trojans in the download.  Its likely your anti-virus program having what is called a "false positive". It may have found something in the heuristic search, which is not always 100% accurate. The games are delivered from developers and publishers, so the risk of having an infected download is minimal.

    
    

     

    
    

    NOTE: For BitDefender you may turn off real time protection.

  • Windows 7 prevents the download

    Turning off write-protection on the temporary files is enough to make the installer work properly with them.

  • Write access is denied to critical file \"/volumes/hearts of iron 3/hearts of iron 3/data/HOI3.vpfs"! Game cannot be started. Please ensure that the game had full access to folder "volumes/hearts of iron 3/hearts of iron 3/data" and all its contents.

    You are not dragging the game to the applications folder. You are probably trying to run the Downloader on the mounted DMG, where there is no write access.

  More

• Game Related

  • "d3dx9_XX.dll Missing" message

    Update your DirectX from www.microsoft.com.

    
    

    NOTE:

    
    

    Some games need DirectX 9c to work. Having DirectX 10 or 11 are not always good enough.

    
    

    Windows Vista allows to use only DirectX version 10, meaning that games that require the previous version will sometimes not run on Vista due to this reason. Possible solution is to use Compatibility mode.

    
    

    For this:

    
    

    1) Right click on the icon that executes the game

    
    

    2) Chose compatibility tab

    
    

    3) Select the required operating system in the offered fields.

    
    

    Check the forum for some information

    
    

    http://forum.paradoxplaza.com/forum/showthread.php?t=368190

    
    

    http://forum.paradoxplaza.com/forum/showthread.php?t=394907

  • "Installation process aborted" message.

    Needless to say, the games are provided to us directly from publishers and developers and do not include viruses, malware or any other unauthorized software. Some anti-virus applications MAY still react improperly and give something called a false positive.  

    
    

    Disable your anti virus during the download/install process.

  • "Missing dll-file" message

    Update your DirectX from www.microsoft.com.

    
    

    NOTE:  Some games can be run only having DirectX 9.0c version and you may need to install that as well even if you already are running DirectX 10 or 11.

  • "Please install the latest milestone" message.

    This type of messages appear in case you are installing an expansion or an add-on, not having the required original\previous expansion installed, or you are installing in a different folder. This is most common for adding Hearts of Iron Armageddon to Doomsday expansions and it means that you have installed Armageddon in the wrong folder or not installed at all. The correct install path AFTER Armageddon is installed is, by default, C:Program FilesParadox InteractiveDoomsday.

    
    

    ADVICE: Do read the game details on games page to know what is required for a particular game/expansion to be installed.

  • 7.62 High Calibre - the trade screen is black, and so it is impossible to use it.

    Try to change the resolution a bit and everything should be in order. The problems with the trade screen sometimes occur at 1024&768 screen resolution, but after a change to 1280x1024 75 MHz everything will work as it should.

  • Activate the game with Tagés DRM

     

    
    

    Please make sure you are running the game with the necessary user privileges – i.e. try running as an administrator via “Run as Administrator” in the context of the executable

    
    

     Please also check your system to make sure you have access to the Tages folder (e.g. the hidden folder “c:\ProgramData\Tages” resp. “C:\Users\All Users\Tages” in Windows Vista and Windows 7, on an English Windows XP this translates to “c:\Documents and Settings\All Users\Application Data\Tages”). Usually this folder will always be accessible to any account, unless your system has been intentionally modified, e.g. folder permissions or ownerships have been changed or there are monitoring tools running on the PC denying access to this folder.

  • Arial font problems

    This problem may be caused by having a corrupted Arial font file. You can search for it on the web, find it on your Windows installation CD. Replacing the font may solve this problem. For help contact support@gamersgate.com

    
    

    NOTE: We do not encourage customers to use any font from the network, and preferably it is collected from an official source.

  • Aurora - The Secret Within: I got a message that says "Unable to load the frame called intro2.

    This seems to be a known problem with the game. Use this link to solve the problem.

    
    

    http://babelfish.altavista.com/babelfish/trurl_pagecontent?lp=de_en&url=http%3A%2F%2Fwww.gamepad.de%2Fcgi-bin%2Fyabb2%2FYaBB.pl%3Fnum%3D1189165016%3Bstart%3Dall

    
    

    It looks like it is interpreted with the Babelfish service from German to English, so it looks kind of funny, but it works.

  • Avadon - black screen

    If you purchase and launch Avadon and the game has a black screen, write support@spiderwebsoftware.com. They will provide you with a fix.

  • Beyond Divinity - Run on W7

    http://www.larian.com/forums/ubbthreads.php?ubb=showflat&Number=412026

  • Bioshock wont start at logo screen or after it

    This is an audio device initialization problem so you need to twink the audio settings in bioshock’s default.ini Edit your default.ini. Put a semi-colon in front of AudioDevice=FMODAudio.FMODAudioSubsystem, and add the following line right after it: AudioDevice=D3DDrv.D3DAudioDevice After edits, that part of the config file should look like this: ;AudioDevice=FMODAudio.FMODAudioSubsystem AudioDevice=D3DDrv.D3DAudioDevice"

  • BitDefender 2009 stopped the installation due to a virus in the launch file.

    Turn off real time protection in BitDefender.

    
    

    NOTE: Some anti virus applications gives false positives for files in the games. Needless to say, GamersGate got the games directly from developers and publishers and the downloads do NOT include viruses or other malwares.

  • Can I download a game on one computer and install it on another one?

    Yes, you can.

    
    

    
    
    • 1) Copy the download file and the temp folder as they are located near each other
    
    
    • 2) Paste on another computer that has connection to the internet
    
    
    • 3) Run the download file and fill in the login/password if necessary
    
    
    • 4) The installation process will start automatically, if the temporary folder is in place, since it will find the install files.
    
    

    
    

    NOTE: Internet connection is required for performing the installation process. Installation cannot be made manually. It is done automatically and it requires internet connection to be performed properly.

    
    

     

  • Civilisation IV - "MSVCR71.dll could not be found"

    Some solutions to this problem can be found in the network.

    
    

    Do read these postshttp://forums.civfanatics.com/showthread.php?t=111848

    
    

    http://forums.techguy.org/games/768432-solved-civilization-4-getting-msvcp71.html

    
    

    Or you can find other related topics by, for instance, searching for "MSVCR71.dll not found civilisation 4"

  • Company of Heroes Gold - Problem with validation, disc errors, etc

    Install the patches BEFORE launching the game the first time.

  • Crusader Kings - Correct installation folder

    It is very important to install the add-ons in the same folder as the main game. The correct folder after the main game and add-ons are installed is, by default, C:\Program Files\Paradox Interactive\Crusader Kings

  • Darkstar One - "Insert DVD" message

    To resolve this you may try to apply patches, found outside Gamersgate.

  • Dead Reefs - "dead reefs.exe has stopped working" message

    To resolve this try to change the resolution to 1024 x 768

  • Deus Ex - asking for CD 2

    Deux ex CD #2

    
    

    Tip from customer:

    
    

    Also see if near the end of the installation, the installer would "unpack" some files.  At this time, I can get a series of warnings about files that already existed and be asked about whether they should be overwritten.  Chose NOT to overwrite the files, and the game may work fine after that.

  • Deus Ex - asking for cd

    Tip from customer:

    
    

    http://www.dxalpha.com/kb/improvements/playing-without-a-cd

  • Deus Ex - the game demands a CD?

    For resolving this try redownloading the game and reinstalling it.

  • Do you use SecuRom or any other protection on the games?

    Yes, some games got some kind of protection. This is done according to the agreement with the developers and publishers. However, the activation limit that may be on this protection is easily reset by an email to support@gamersgate.com. Any game bought on GamersGate is yours to download and install as many times as you like.

  • Dragon Age Origins Ultimate Edition (Mac) DLC registration issue

    If the registered at Bioware DLC content still fails to be added to the game, the  problem can be solved after you change the "RequiresAuthorization" parameters from 1 to 0 in the "Addins.xml" file, inside the Dragon Age directory.

  • Drakensang the Dark Eye - in German?

    It seems that the "account control" of Windows Vista may be blocking the localized files and trying to turn this option off you may resolve this problem.

  • Europa Universalis 3: "In Nomine already installed" message

    If you run the windows Vista version of the start menu you can enter "regedit" in the search box and then you should find the program. (If you run windows XP you need to select Start then Run - enter regedit and start the program.) After that youll get a folder tree. Locate this key under HKEY_LOCAL_MACHINE/Software/Paradox Interactive/Europa Universalis III and delete it.

  • Europa Universalis 3: Napoleons Ambition and In Nomine

    Problems concerning this game and its expansions are due to wrong installation folder. The correct install path is the original games folder, by default it should be C:Program FilesParadox InteractiveEuropa Universalis III

  • Europa Universalis III - Correct installation folder

    It is very important to install the add-ons in the same folder as the main game. The correct folder after the main game and add-ons are installed is, by default, C:\Program Files\Paradox Interactive\Europa Universalis III

  • Europa Universalis III expansions - what is the correct install procedure?

    The right procedure is

    
    

    1 Install Europa Universalis III

    
    

    2 Install EU3: Napoleon"s Ambition in the same folder you previously installed (because its an expansion to the original game - for more details, see the Napoleon"s Ambition" web-page at Gamersgate)

    
    

    3 Install EU3: In Nomine in the same folder you installed the original game and the previous expansion - but be sure to install Napoleon"s Ambition before installing this, since its an expansion to it. (for more details, see the In Nomine"s web-page at Gamersgate)

    
    

    NOTE: Please read the details to the games in order to know what is required to play them.

  • Europa Universalis Rome Vae Victis - "Unhandled exception in your application has occured. See details Jit" message

    Concerning the JIT problems, you need to upgrade your OS to the latest version. The link is provided http://www.microsoft.com/downloads/thankyou.aspx?familyId=200b2fd9-ae1a-4a14-984d-389c36f85647&displayLang=en#This also maybe caused by having installed microsoft visual C++ 2005/2008 redistributable package.

    
    

    NOTE: A solution is also described here

    
    

    http://forum.paradoxplaza.com/forum/showthread.php?t=382611

  • Far Cry - "fatal error 1275"

    Try downloading the 64 bit Tages drivers from the Tages homepage:http://www.tagesprotection.com/main.htm

  • Football Manager 2010 Manual

    The manual can be found here:

    
    

    http://www.footballmanager.net/manual/

  • Fort Zombie - Unhandled exception-System.IO.FileNotFound

    Tip from customer:

    
    

    Fort Zombie - Unhandled exception-System.IO.FileNotFound

    
    

    It appears that others have had the same problem that you have had, with the game crashing immediately at start. I did some digging and found this support forum that outlines some of the causes of the missing file error. It seems like you might be able to fix it by downloading and installing some of the mentioned software if your computer is missing them:
    
    http://65.61.201.5/forums/viewtopic.php?f=32&t=14158&sid=5c4d5b1693b7b9d607532bfcab8db1a3

  • Fort Zombie Crash on start up.

    Some of you may need this from Microsoft:

    
    

    http://www.microsoft.com/downloads/details.aspx?familyid=6521d889-5414-49b8-ab32-e3fff05a4c50&displaylang=en

  • Game play and technical errors

    Gamersgate allows its user to download games of different publishers and developers. For gameplay and technical problems we recommend you to:

    
    

    
    
    • First check out our FAQ section to see, if there is a common resolution.
    
    
    • Check GameTutor for similar problems and how people may have resolved them. Most problems are already listed there by our trusted users.
    
    
    • Check out the developers and official game web-sites and forums for information on particular game errors.
    
    
    • A good solution would be to search over the web in forums for the similar problem - you may find a similar problem that will help you to solve the one you have.
    
    
    • If nothing of this helped you, then you should contact the support@gamersgate.com and describe the problem you have using the following form.
    
    

    
    

    1) Your account name

    
    

    2) Order-id, if the question is about a specific order

    
    

    3) The full name of the game

    
    

    4) Full description of the problem. Preferably include images, error texts, print screens and everything that is relevant and may help.

    
    

    NOTE: Please include previous conversation when asking questions, that will help us to solve the problem faster. We do not answer emails at night and on weekends, so please have patience and you will be gladly assisted as soon as possible.

  • GamersGate expansion on an Impulse original.

    Tip from customer:

    
    

    Impulse does not create proper registry keys - installer runs fine after adding following (of course you need to change path to correct one on your machine) registry entry.Windows Registry Editor Version 5.00[HKEY_LOCAL_MACHINE\SOFTWARE\Paradox Interactive][HKEY_LOCAL_MACHINE\SOFTWARE\Paradox Interactive\Hearts of Iron III]"path"="E:\\games\\Hearts of Iron III"

  • Gamersgate is a download service

    GamersGate is a download service only and does not provide retail copies of games. Your game is available on your account at: http://www.gamersgate.com/

    
    

    Check My Games tab for the list of games you bought.

    
    

    NOTE: For each customer Gamersgate includes a free game named Volvo, which you can download anytime, anywhere.

  • Gorasul The Legacy of the Dragon - "error 193"

    Unfortunately, the game does not run on Windows Vista.

  • Harbinger

    Quote from customer:

    
    

    This works perfectly with Windows 7 64bit. All you need to do to install: in the downloaded game folder, right click on the Harbinger.msi file, then properties, compatibility tab, run in compatibility mode for: A previous version of Windows. Then apply, then you must run the msi file.

  • Hearts of Iron - Correct installation folder

    It is very important to install the add-ons in the same folder as the main game. The correct folder after the main game and add-ons are installed is, by default, C:\Program Files\Paradox Interactive\Doomsday

  • Hearts of Iron 2 Complete - ERROR: (scenario info: unexpected field)"UES - "LINE 9 FILE SCENARIOS/0_GLOBAL_WAR.EUG).

    As it is stated on our forum here

    
    

    http://forum.paradoxplaza.com/forum/showthread.php?p=8968017#post8968017

    
    

    1) You need to install Arma on top of your DD installation.... 2) Also turn off UAC Here is how http://www.howtogeek.com/howto/windo...windows-vista/ 3) And never install the game in the default program files folder Install it to something like c:\games\HOI2DD Install DD Install Arma on top of DD folder Install 1.2 Arma patch on top of DD folder All should work fine

  • Hearts of Iron 3

    The game seems to be an issue with older Nvidia cards.

    
    

    The solution is to reboot the PC (to clear memory), load the game in windowed mode, close the game (or let it crash) change the settings.txt to full screen then reopen the game. Something about how it stores memory once its been loaded and doesnt have to reload it again even if it crashes the 1st time it loads the 2nd time ok.

    
    

    [tip from customer]

  • Hearts of Iron 3

    As it seems like GamersGate is the only digital distributor out there that do not manipulate the games to fit their own system there have been reports of difficulties installing addons from GamersGate to original games bought elseware.

    
    

    There suggestions below are found on the Paradox Forum. It works for some customers and may also be adaptable for other games:

    
    

    If the installer cant find HoI 3, delete local content from Steam and download again from Steam. That may make the installer to work properly.

    
    

    You can also try to copy the HoI3 folder from the Steam folder and store it somewhere else.

  • Hearts of Iron 3 Change language.

    Go the directory where the game is installed and open settings.txt. Close to the top there is a tag l_english. Change this to l_french or any other language and it should start in the language choosed.

  • How do I download my games?

    You need to

    
    

    1) Log in on the site

    
    

    2) Go to My Games tab on the left

    
    

    3) Chose Purchased Games option

    
    

    4) Click the Download button next to the game in the list of purchased games.

    
    

    5) Launch the file you downloaded by double clicking it (we advise not to run it from the browser) to download the game

    
    

    6) After the download is finished the installation procedure starts automatically.

    
    

    This is how it works

    
    

    http://www.gamersgate.com/?page=shop&what=downloader

    
    

    NOTE: Installation cannot be done manually. It is done automatically and it requires internet connection to be performed properly.

    
    

     

  • How do I install my games?

    Installation is done automatically and it requires internet connection to be performed properly.

    
    

    NOTE: it cannot be made manually. Serial keys for games are available at "My Games" section of the website, in the tab "Purchased games" underneath the corresponding game. Note that not all games require a serial key, and thus do not have one.

  • How many times can I download and/or install my games?

    Any game bought on GamersGate is yours to download and install as many times you like. Some games are protected with an activation limit, but that limit is easily reset with an email to support@gamersgate.com

  • I found a patch at the games official website and now the game is asking for a CD.

    You can only use patches made for download versions. If the developer do not provide such patch and you think your game need the patch, please contact support@gamersgate.com about it. Include information about what game it is and the name of the patch you think we need to add. Please note, that it may take time to produce and acquire a patch, and that customer support has a main priority set to answering e-mails about problems, yet still your request will be transferred and handled after it is received and read.

  • I have a problem in the game.

    GamersGate does not support questions about obvious developing errors or questions about what to do and how to do in a game, meaning gameplay errors. Please look for information about these questions at the developers website or the games official website. Do check out the FAQs "Official websites and forums" section for links to required publishers and developers.

  • I have re-downloaded the game and it does not install anymore. What can I do?

    In order to get clarification about it lease get in touch with support@gamersgate.com

  • I’m having problem installing an expansion to my game.

    Make sure you are using the default install path while installing the game and the expansion.

  • If a game does not work

    If a game does not work or install, it does not mean that the game is broken or faulty. There is a large number of reasons for that. For some games and usual problems we have FAQ section, where you can find a lot of answers to a number of questions. Please do consult the FAQ section and only after trying the recommended actions from it, contact support@gamersgate.com for prompt help.

    
    

    Some tips to follow during the whole process are the following:

    
    

    
    
    • When downloading the Download file of the game, save it to your hard drive rather than just running it from the browser.
    
    
    • Upgrade your video drivers to the latest version - at least DirectX 9c. Actually, many games NEED 9c to work. Running 10 or 11 are not always good enough. DirectX can be found at www.microsoft.com
    
    
    • If you run games under Windows Vista, then try running "as administrator": for that you to right click on the icon of the game, then chose "run as administrator"
    
    
    • If you are using Windows XP and Vista it is better to have administrative rights on your account.
    
    
    • You also may try using Compatibility Mode when running games on Vista: right click on the game icon, choose Properties tab and there will be a "Compatibility" tab with different settings
    
    
    • Sometimes lowering down security/or turning it off and see if it changes the situation - it may block the execution or files or block access to/from them.
    
    
    • If you have a problem with a game, try downloading it one more time, but to a folder somewhere else that a system folder - like Desktop, or C:/Program Files. Try not running it from the browser, because its better you save the file to your hard drive.
    
    
    • If you still have no progress see if you can try to download and install on another PC and check if it is a game related problem, or a PC related one.
    
    

  • Iron Cross - excel file not found

    You have installed IC in the wrong folder.

    
    

     

    
    

    Reinstall in the same path as HoI2/AoD

    
    

    Please have in mind that this game require Armageddon. Doomsday is not enough.

  • Iron Cross - Runtime error (at 1:349)

    - Deactivate your antivirus program

    
    

    - Run the installer as "administrator"

    
    

    - Run the installer with "Windows XP compatibility"

  • Jagged Alliance 2: Wildfire

    If you are using Vista you will get a problem with the activation.

    
    

    Contact support@zuxxez.com for a solution on this.

  • Loki - patch problem

    From the developers:

    
    

    It looks like the autopatcher has all of the versions packed in it but it is detecting the wrong installation. It is detecting the wrong installation for some reason.  The patch caches all of the .exes and security files for the different versions in a temp directory and then deletes them once it finishes.  For some reason it is dropping the securom exe and dll in the installation. Scan the temp directory and look for the starforce-hw exe and security file and drop them in the install directory and press "finish" on the patch installer

  • Loki - patch problem

    Please download and install the protection patch for Loki:1. Click http://support.focus-home.fr/Loki_1.0.8.3_DVD_Patch.zip2. Open Loki_1.0.8.3_DVD_Patch.zip file.3. Copy LOKI.EXE application file into the Loki folder on the hard disk.4. Replace the already existing LOKI.EXE application file.5. Run Loki.

  • Majesty - the screen turns black?

    To resolve this try to turn off Direct draw acceleration in DxDiag.

  • Majesty 2 - "Error 14001 - configuration files are corrupt"

    This error is most probably caused by no .NET on your computer. Installing it will solve the problem.

  • Majesty: "Majesty has encountered a problem and needs to close."

    PLEASE note the system requirments for this game. This is an old game and is no longer supported by the developers. Your drivers for the graphic car may actually be TO upgraded, but take a look at this before you rolling back your drivers or asking for a refund for the game: "With Windows XP and Vista, right click, select run as, and select my profile. It takes you to the main menu, skipping all intro videos."

    
    

    http://www.sanction.com/support/FAQ/?url=Direct%20X&title=Disabling%20DirectDraw

  • Mass Effect - "Failed to write to disk, not enough disk space" error message 112

    Most probably, you have a FAT32 File system on the drive you are downloading the game. Fat32 does not support single files that are larger than 4GB in size. For instance, Mass Effect game is one of the very few games at GamersGate that has a file 7gb in size, and at 4GB of download you get this message. The options exclude any possibility to download it to your HDD now, but

    
    

    
    
    • 1 - you can use a flash drive that has 8 gb space and download to it.
    
    

    
    

    
    
    • 2 - you can create a partition or format an old one and choose NTFS as a new file system for it. Then it will be available for you to download the game.
    
    

    
    

    
    
    • 3 - you can use discs, like DVD9, or blue ray to store the game, that you may have the chance to download somewhere else (since it is not possible to download straight on a CD). DVD 9 allows to write 8 gb of space, whilst blue ray discs allow to store even more.
    
    

  • Mecho Wars - "missing openal32.dll" error

    Download the required item from the official web-site herehttp://connect.creativelabs.com/openal/Downloads/Forms/AllItems.aspx

  • Medieval 2 Total War Gold Edition - There is no option to change the drive of installation. How do I do this?

    This operation is a tip from a GamersGate user and aquire some computer skills and are used on your own risk: 1.in XP you can goto start> run> and type in "regedit.exe" and press enter. 2. Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion 3. Find ProgramFilesDir whose default should be C:\Program Files 4. Change this to whatever directory you wish. I changed it to F:\Program Files for example.

  • Men of War - After installing the patch the game refuses to start, complaining of a missing .dll file

    It is most probably cause by starting the game before installing the offered patch. To resolve this, uninstall all concerning the game and the patch, then install the game, don"t run it afterwards, but instead apply the patch. This will make the game run normally.

  • Patches

    To patch your game you will need a patch for a digital version of the game. A patch for a disc version will not work. We are trying to always have the latest patches availible in the My Games section but if you think there is a patch missing, please contact us about it and we will acquire it from the developers.

  • Precursor Win 7 64 bit

    Tip from customer:

    
    

    Open msconfig, click boot tab, click advanced, set max memory at 2 gig and restart.

  • Red Faction 2

    Please be aware that Red Faction II was released on older generation operating systems and hardware, this being the fact some high end systems can experience errors. Users of Red Faction II that have Direct X 10.1 ATI video cards or Direct X 10.0 Nvidia video cards will receive an error message. This issue unfortunately cannot be fixed at this time. Contact the support@gamersgate.com for more information concerning the work done about this problem.

  • Resindent evil 5 - installation language problem?

    The default language of the game should be English. English is used if the language is not English, Prussian, Italian, German and etc. For instance, Japanese is not in the list so it should be replaced with an English display.

    
    

    To resolve this, please do the following:

    
    

    1) After downloading the game open the temporary folder with the game. It is "GamersGate temporary files\8531\"

    
    

    2) There is a file named Setup.ini Open it in notepad or any other text editor, scroll down, and you will see this the following textdefault=409 key0=410 key1=40a key2=405 key3=407 key4=40c key5=415 key6=419 key7=409 key8=411 The default should be English if it is not one of the lower ones.

    
    

    3) Check out what you have in default since, for instance, Japanese is 0x0411=Japanese.

    
    

    4) The issue is resolved if you change the default value to 409 and start the downloader again - then the installation will be started in english.

  • Restaurant Empire 2 - "error opening file shader\shadowmi/cubemap+shadow.pso"

    To resolve this go to the game folder, i.e C:\Program Files\Restaurant Empire 2\shader\shadowmf, and copy all the files in that folder. Then go to C:\Program Files\Restaurant Empire 2\shader\shadowmi and paste the files there.

  • Runtime Error

    Download and install the C++ Redistributable program from Microsoft.

    
    

     

    
    

    http://www.microsoft.com/downloads/details.aspx?FamilyID=200b2fd9-ae1a-4a14-984d-389c36f85647&DisplayLang=en

  • Sacred 2 patches

    You can patch our downloadable version with a standard patch from the developers without any difficulties.

  • Sacred 2 Problem with activating the Blood and Ice expansion.

    This is a tip from a GamersGate customer.For Windows 7 (in my case x64 Ultimate, but this probably goes for allversions).1 - Install Sacred 2 Fallen Angel and apply patch: Sacred2-UK-INT-2_40_0_0.exe(This may take upto 60 mins to apply and will appear to crash half waythrough. Just leave alone and it will eventually run).2 - Install Sacred 2 Ice and Blood expansion (it will not be able tobe activated at this time as Sacred 2 will crash during start up andthe expansion cannot be activated until the game loads apparently)3 - Download and install Sacred2-UK-2_64_0_0-2_65_1_0.exe patch4 - Using the control panel or Revo uninstaller, etc., Uninstall OpenAL and PhysX (and other Nvidia drivers if present)5 - Download the latest versions of the Open AL driver and Nvidiadrivers (particularly PhysX) and reboot PC once downloaded.6 - Reinstall Open AL and Nividia drivers/PhysX7 - Reboot PC8 - Launch Sacred 2 from the desktop shortcut, should now be able toactivate Ice and Blood and the game should now load without problems.

  • Sango 2 - display problems

    To resolve this try to changing the resolution.

  • Semper Fi

    As it seems like GamersGate is the only digital distributor out there that do not manipulate the games to fit their own system there have been reports of difficulties installing addons from GamersGate to original games bought elseware.

    
    

    There suggestions below are found on the Paradox Forum. It works for some customers and may also be adaptable for other games:

    
    

    If the installer cant find HoI 3, delete local content from Steam and download again from Steam. That may make the installer to work properly.

    
    

    You can also try to copy the HoI3 folder from the Steam folder and store it somewhere else.

  • Shattered Union Win 7 64 bit

    Tip from customer:

    
    

    Open msconfig, click boot tab, click advanced, set max memory at 2 gig and restart.

  • Sid Meier"s Pirates! - "SMP has stopped working. A problem cused the program to stop working correctly" message

    To resolve this, do try the following:

    
    

    1. Install the game provided by Gamersgate

    
    

    2. Install version 1.2 update from firaxi

    
    

    3. Remove the Gamersgate installation by using the installation packet (after this point some v1.2 installation data is left on the hard drive)

    
    

    4. Re-install the game using the Gamersgate download file.

  • Silent Hunter 4 Wolves of the Pacific registration on Windows 7

    To resolve this you need to update the Tages DRM driver that supports Windows 7 (x64).Go to the Tages site and downloaded this file:http://www.tagesprotection.com/5.5/TagesSetup_x64.exeor any latest update to the Tages Drivers for your OS.

  • Sims 3 Generations

    Message from EA:

    
    

    Customers may be reporting an issue with installing The Sims 3 Generations. The error message that they receive when trying to install the game will be similar to “Please use The Sims 3 Launcher and update your version of The Sims 3 before installing this product”. For affected customers, please direct them to the following FAQ for steps to resolve and keep up to date on the issue.

    
    

     

    
    

    http://help.thesims.com/app/answers/detail/a_id/5269/

  • Sniper Ghost Warrior - Invalid serial key

    Please see 2 files for both 32 and 64 bit systems below

    
    

    Sniper32.reg  (http://patches.gamersgate.com/Sniper32.reg)    

    
    

    Sniper64.reg  (http://patches.gamersgate.com/Sniper64.reg) 

    
    

    In line "SerialNumber"  you can set correct serial key for the game. Then double click the file to run and register it.

    
    

    (If the file is viewed as an audio file, check that its extension is not *.mp3 but *.reg)

    
    

     

    
    

    For those that have a 64 bit system and that get a message "invalid serial key" when trying to start the game, change the sniper.reg file that is made available from the game download page so that it adds keys to "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\City Interactive\Sniper2" rather than the location in the script - this fixes the issue .

  • Space Rangers 2 "INSTALL" is greyed out.

    Your files may be stored on a network drive. Use your local or external drive for download/install with GamersGate.

  • Storm over the Pacific - serial disappearing when being entered

    To resolve this you need to enter the serial number before updating it. Delete and reinstall the game, but do uncheck the auto updater and leave the launch game box ticked after installation is complete - then the serial number will work.

  • Sword of the Stars: A murder of Crows does not have any serial

    For this expansion you should use the serials provided with Sword of the Stars original game.

  • Takeda 3 - The game won’t launch

    You need to lower your screen resolution first, then change in game later.

  • The install "froze" while installing Victoria.

    The packed file for Victoria is rather large and will take some time to unpack. This will give the effect of the “freezing”. It may take up to 15 minutes, depending on your system, before the freezing stops. Give it some time and all will install properly.

  • Transport Tycoon - an error stating that .gfx file was corrupted

    To resolve this try to

    
    

    
    
    • Clean the browser and system temporary files.
    
    
    • Redownload the game.
    
    

    
    

    NOTE: Some tips may help during the download and installation

    
    

    · When downloading the Download file of the game, save it to HDD rather than just run it. · If you run under vista try running as administrator - right click on the icon / "run as administrator" - if you are on XP it is better to have administrative rights

  • UFO Afterlight - demands activation, but no serial is provided

    This game actually does not require any serial.

    
    

    UFO: Afterlight has 2 patches, available at your Purchased Games tab underneath the gamePatch 1.5Patch 1.7Using them removes this demand for a serial.

  • Vampire Story - "main.exe has encountered a problem and needs to shut down." message

    
    

    We suggest some tips to follow if you experience this problem:

    
    

    
    
    • When downloading the Download file of the game, save it to your hard drive rather than just running it from the browser.
    
    
    • Upgrade your video drivers to the latest version - at least DirectX 9c from. They can be found at www.microsoft.com
    
    
    • If you run games under Windows Vista, then try running "as administrator": for that you to right click on the icon of the game, then chose "run as administrator"
    
    
    • If you are using Windows XP and Vista it is better to have administrative rights on your account.
    
    
    • You also may try using Compatibility Mode when running games on Vista: right click on the game icon, choose Properties tab and there will be a "Compatibility" tab with different settings
    
    
    • Sometimes lowering down security/or turning it off and see if it changes the situation - it may block the execution or files or block access to/from them.
    
    
    • If you have a problem with a game, try downloading it one more time, but to a folder somewhere else that a system folder - like Desktop, or C:/Program Files. Try not running it from the browser, because its better you save the file to your hard drive.
    
    
    • If you still have no progress see if you can try to download and install on another PC and check if it is a game related problem, or a PC related one.
    
    

    
    

    The file may also be corrupted. Several reasons can cause this - first maybe you have a virus. Do check this by running a virs/malware scan. Or while downloading the game something may have happened and you downloaded a corrupted file - then you may try to redownload it (maybe to another folder).

    
    

    See if any of these advices works for you. You can read these posts for more information on this problem and its resolution: http://www.adventuregamers.com/forums/showthread.php?p=490670

    
    

    http://www.adventuregamers.com/forums/showthread.php?p=487846#post48784

    
    

     

  • Warhammer 40k Dawn of War Platinum - not installed

    When running the installer you get the option to install Dark Crusade or Platinum part of the game. You must run the installer again to be able to install the game you did not install the first time.

  • Where are the bought games

    If your order is confirmed, then the games are at your disposal on your GamersGate account.

    
    

    You need to

    
    

    1) Log in to your account at Gamersgate

    
    

    2) Go to My Games tab

    
    

    3) Check the Purchased Games sub-tab

    
    

    NOTE: Serial keys for games are available at "My Games" section of the website, in the tab "Purchased games" underneath the corresponding game. Note that not all games require a serial key, and thus do not have one.

  • Where can I find the Manual for my game?

    The manual, if there is one available, can be found in the My Games section once you are logged in. It is right under the title of the concerned game (some games may miss manuals).

    
    

    Manuals can also be found in the game installation folder or the folder where the game is installed. If you require a manual for some game, and it is not present at any places described above, you can send an email to support@gamersgate.com and ask for it to be sent to you.

  • Where can I find the Serial/Activation Key for my game?

    If the game requires a Serial Key, it can be found in the My Games section once you are logged in.

    
    

    
    
    • Log In
    
    
    • Go to My Games tab.
    
    
    • Click on the game in the list and you will find the serial in the right column
    
    

    
    

    NOTE: not all games require serials in order to play them. If the game requires a serial, but it is not given to you at your game page, contact support@gamersgate.com for help.

  • Why do you want me to update my computers drivers. My computer is almost new! Hardly 3 years old!

    Your computer may be new for you, but the drivers used for the hardware in your computer was most likely old even before you bought it. That is why you need to update the drivers from the manufacturers official websites.

    
    

    NOTE: Do keep your video drivers up to date. Update your DirectX 9c from www.microsoft.com . Preferable version is 9.0c

    
    

    Running DirectX 10 or 11 is often not enough. You still need to install DriectX 9c as well.

  • World in Conflict: Soviet Assault - "Sorry, world in conflict not found, this installer will now quit" message

    Note the requirements of the game at the games detail web-page.

    
    

    The game requires the original game on top of which you should install the expansion, otherwise you will receive this message.

  • X3 Terran Conflict - Serial key is 4x4 instead of 5x5

    You need to apply all the offered patches before starting - this will remove the old DRM part which is asking for a 5x5 serial key.

  More

• Technical

  • "d3dx9_XX.dll Missing" message

    Update your DirectX from www.microsoft.com.

    
    

    NOTE:

    
    

    Some games need DirectX 9c to work. Having DirectX 10 or 11 are not always good enough.

    
    

    Windows Vista allows to use only DirectX version 10, meaning that games that require the previous version will sometimes not run on Vista due to this reason. Possible solution is to use Compatibility mode.

    
    

    For this:

    
    

    1) Right click on the icon that executes the game

    
    

    2) Chose compatibility tab

    
    

    3) Select the required operating system in the offered fields.

    
    

    Check the forum for some information

    
    

    http://forum.paradoxplaza.com/forum/showthread.php?t=368190

    
    

    http://forum.paradoxplaza.com/forum/showthread.php?t=394907

  • "Failed to open file: Access denied. (Error 5)

    The Downloader is not authorized to work in this folder/directory. Move the Downloader to a folder or directory where files can be created.

    
    

     

  • "Failed to open file: The system cannot find the file specified. (Error 2)"

    Try download or install the game on another drive. It may matter if the drive is FAT32 or NTFS formatted.

    
    

    This is also a file lock issue. See if you can do the following:
    - Delete all concerning the game, reboot
    - Make sure you have full admin rights.
    - Change the settings for your antivirus/firewall so no block will corrupt the download
    - Please save the download file rather than running it from the browser.
    - Please redownload the game (if possible, in Safe mode) and make sure you download to C: or to D: - keep the path short.
    
    Errors are mostly due either to the place you download, rights to write files there (check security software), or some other block maybe. See if any changes help you out.

  • "Game Data Error"

    Corrupted files. Delete any downloaded files and try again.

  • "Installation process aborted" message.

    Needless to say, the games are provided to us directly from publishers and developers and do not include viruses, malware or any other unauthorized software. Some anti-virus applications MAY still react improperly and give something called a false positive.  

    
    

    Disable your anti virus during the download/install process.

  • "Invalid request" on the MAC Downloader

    This problem is most likely due to a non supported character in your password or username for the GamersGate account.

    
    

    Change your password and try again.

  • "Missing dll-file" message

    Update your DirectX from www.microsoft.com.

    
    

    NOTE:  Some games can be run only having DirectX 9.0c version and you may need to install that as well even if you already are running DirectX 10 or 11.

  • "Please install the latest milestone" message.

    This type of messages appear in case you are installing an expansion or an add-on, not having the required original\previous expansion installed, or you are installing in a different folder. This is most common for adding Hearts of Iron Armageddon to Doomsday expansions and it means that you have installed Armageddon in the wrong folder or not installed at all. The correct install path AFTER Armageddon is installed is, by default, C:Program FilesParadox InteractiveDoomsday.

    
    

    ADVICE: Do read the game details on games page to know what is required for a particular game/expansion to be installed.

  • "Server did not accept the request (replied HTTP status; 200, expected 206)" message

    This may happen due to different reasons. Some of them may be:

    
    

    
    
    • 1) An anti-virus application may be blocking/filtering the download. Lower the anti-virus settings or disable the antivirus during the download.
    
    
    • 2) Your internet service provider may use a built-in security service, which detects suspicious sites and checks if they are containing viruses,trojans, worms and etc. It probably filtered your download domain and caused problems to the download manager when it tried to countinue downloading.
    
    

  • Activate the game with Tagés DRM

     

    
    

    Please make sure you are running the game with the necessary user privileges – i.e. try running as an administrator via “Run as Administrator” in the context of the executable

    
    

     Please also check your system to make sure you have access to the Tages folder (e.g. the hidden folder “c:\ProgramData\Tages” resp. “C:\Users\All Users\Tages” in Windows Vista and Windows 7, on an English Windows XP this translates to “c:\Documents and Settings\All Users\Application Data\Tages”). Usually this folder will always be accessible to any account, unless your system has been intentionally modified, e.g. folder permissions or ownerships have been changed or there are monitoring tools running on the PC denying access to this folder.

  • BitDefender 2009 stopped the installation due to a virus in the launch file.

    Turn off real time protection in BitDefender.

    
    

    NOTE: Some anti virus applications gives false positives for files in the games. Needless to say, GamersGate got the games directly from developers and publishers and the downloads do NOT include viruses or other malwares.

  • Can I download a game on one computer and install it on another one?

    Yes, you can.

    
    

    
    
    • 1) Copy the download file and the temp folder as they are located near each other
    
    
    • 2) Paste on another computer that has connection to the internet
    
    
    • 3) Run the download file and fill in the login/password if necessary
    
    
    • 4) The installation process will start automatically, if the temporary folder is in place, since it will find the install files.
    
    

    
    

    NOTE: Internet connection is required for performing the installation process. Installation cannot be made manually. It is done automatically and it requires internet connection to be performed properly.

    
    

     

  • Can I download the game on my office PC and install it on my home PC which does not have an internet connection?

    No, you cannot. Internet connection is required to install games. If the target computer has slow download bandwidth, then the game can be downloaded on another computer and then transferred in any way to your original computer. There you can use them to install, but connection is needed to sign in and start the installation process.

    
    

    NOTE: You should move the download file and the temporary Gamersgate folder (GamersGate temporary files) as they are placed near each other in order to install the downloaded games. Otherwise the downloader will start the download process again. Installation should be started using the download file, and it cannot be done manually from the temporary folder.

  • Can I install the games on my Laptop as well?

    You can install the games on any of your computers as long as that computer has an internet connection.

    
    

    NOTE: Games that need activation using a serial have an activation limit. Contact support@gamersgate.com for more information

  • Can I use 3rd party Download Managers with GamersGate?

    No.

  • Can I use GamersGate if I am behind a proxy?

    Yes, unless GamersGate is blocked manually of course. The Windows version of the GamersGate downloader uses the same proxy settings as Internet Explorer, which can be set in the control panel.

  • Can I use your service on my Mac computer?

    Yes, now you can. Some games are available for MAC. Do check out this link on our site.

    
    

    http://www.gamersgate.com/mac

  • Can there be a virus in the Download?

    No, it can not, but some antivirus applications may give a false positive. Ignore that, or change the settings for your anti virus to by pass this problem.

    
    

    NOTE: For BitDefender you may turn off real time protection.

  • Cant find the original game when installing an addon.

    As it seems like GamersGate is the only digital distributor out there that do not manipulate the games to fit their own system. There have been reports of difficulties installing addons from GamersGate to games bought elsewhere.

    
    

    The suggestions below are found on the Paradox Forum. It works for some customers and may also be adaptable for other games:

    
    

    If the installer cant find HoI 3, delete local content from Steam and download again from Steam. That may make the installer to work properly.

    
    

    You can also try to copy the HoI3 folder from the Steam folder and store it somewhere else.

  • CRC error

    Probably a problem with your security applications interrupting the download.

    
    

    Known program(s) that may give this problem

    
    

    * Nvidia Forceware (Firewall)

    
    

     

    
    

    External hard drives with faulty bios settings or being formatted in wrong file(FAT32, NTFS) system may also cause this problem 

  • Do I need an Internet connection in order to play the game?

    No. Internet connection is only necessary during the installation process and the first time you run the game. After that no more internet connection is required, unless it is an online game, or it requires online account creation (and it is specified on the game page)

  • Do you use SecuRom or any other protection on the games?

    Yes, some games got some kind of protection. This is done according to the agreement with the developers and publishers. However, the activation limit that may be on this protection is easily reset by an email to support@gamersgate.com. Any game bought on GamersGate is yours to download and install as many times as you like.

  • Does GamerGates save my Credit Card information?

    No, Gamersgate does not save the credit card information of users. All payments are handled directly through integrated pages of our payment partners. GamerGate never directly accesses your CC information.

    
    

    NOTE: Gamersgate uses payment services, provided by other companies, and we do not deal with payments at all. All is done via payment services (like Paypal, Skrill, Global Collect etc).

  • Does GamersGate work on GNU/Linux?

    The GamersGate downloader and many games for Windows (not Mac) work on GNU/Linux by using Wine. More information about Wine and about games that work on Wine can be found on official Wine page.

  • Does GamersGate work on Windows ME?

    No. Windows ME cannot run the GamersGate downloader as it does not support all features required by the downloader. We do not intend to support Windows ME.

  • Error 12057

    Tip from Customer:

    
    

     

    
    

    Change settings for your browser or try another browser. Go to Internet Explorer>Tools>Internet Options>Advanced tab>Security options group and uncheck the box next to option, \"Check for server certificate revocation\". (requires restart of Internet Explorer to take effect)

    
    

    If that doesnt work, reset the configurations for IE back to standard.

  • Error 206. Could not create file because file name is too long.

    The path to a certain file can only be so long due to operating system parameters; and if you download somewhere with an already long filename (C:\Windows\Users\Example\My Documents\Downloads) for example; then long named files will cause an error. Try moving the downloader to a shorter named area, ie "C:\Downloads"  and try again. If you kept the GamersGate Temporary files you can move them with the installer and continue where you left off.

  • Failed to sign in: A connection with the server could not be established. Check that the computer is connected to the internet and that not firewall is blocking this program.

    Download a new Downloader for the game and try again.

  • Failed to sign in: Error 12057 in network connection

    Change settings for your browser or try another browser.

    
    

    Go to Internet Explorer>Tools>Internet Options>Advanced tab>Security options group and uncheck the box next to option, \"Check for server certificate revocation\". (requires restart of Internet Explorer to take effect)

    
    

    If that doesnt work, reset the configurations for IE back to standard.

  • Failed to write to disk, not enough disk space error message 112

    Most probably, you have a FAT32 File system on the drive you are downloading the game. Fat32 does not support single files that are larger than 4GB in size. For instance, Mass Effect game is one of the very few games at GamersGate that has a file 7gb in size, and at 4GB of download you get this message.The options exclude any possibility to download it to your HDD now, but

    
    

    
    
    • 1 - you can use a flash drive that has 8 gb space and download to it.
    
    
    • 2 - you can use an external hard disc that has NTFS as a file system.
    
    
    • 3 - you can create a partition or format an old one and choose NTFS as a new file system for it. Then it will be available for you to download the game.
    
    
    • 4 - you can use discs, like DVD9, or blue ray to store the game, that you may have the chance to download somewhere else (since it is not possible to download straight on a CD). DVD 9 allows to write 8 gb of space, whilst blue ray discs allow to store even more.
    
    

  • Fort Zombie Crash on start up.

    Some of you may need this from Microsoft:

    
    

    http://www.microsoft.com/downloads/details.aspx?familyid=6521d889-5414-49b8-ab32-e3fff05a4c50&displaylang=en

  • Game play and technical errors

    Gamersgate allows its user to download games of different publishers and developers. For gameplay and technical problems we recommend you to:

    
    

    
    
    • First check out our FAQ section to see, if there is a common resolution.
    
    
    • Check GameTutor for similar problems and how people may have resolved them. Most problems are already listed there by our trusted users.
    
    
    • Check out the developers and official game web-sites and forums for information on particular game errors.
    
    
    • A good solution would be to search over the web in forums for the similar problem - you may find a similar problem that will help you to solve the one you have.
    
    
    • If nothing of this helped you, then you should contact the support@gamersgate.com and describe the problem you have using the following form.
    
    

    
    

    1) Your account name

    
    

    2) Order-id, if the question is about a specific order

    
    

    3) The full name of the game

    
    

    4) Full description of the problem. Preferably include images, error texts, print screens and everything that is relevant and may help.

    
    

    NOTE: Please include previous conversation when asking questions, that will help us to solve the problem faster. We do not answer emails at night and on weekends, so please have patience and you will be gladly assisted as soon as possible.

  • Game registration problem with Tages - communication error with the server/connection ended

    To resolve this you need to update the Tages DRM drivers at:http://www.tagesprotection.com/main.htm

  • Game registration problem with Tages on Windows 7

    To resolve this you need to update the Tages DRM driver that supports Windows 7 (x64). Go to the Tages site and downloaded this file: http://www.tagesprotection.com/5.5/TagesSetup_x64.exe or any latest update to the Tages Drivers for your OS.

  • GamersGate expansion on an Impulse original.

    Tip from customer:

    
    

    Impulse does not create proper registry keys - installer runs fine after adding following (of course you need to change path to correct one on your machine) registry entry.Windows Registry Editor Version 5.00[HKEY_LOCAL_MACHINE\SOFTWARE\Paradox Interactive][HKEY_LOCAL_MACHINE\SOFTWARE\Paradox Interactive\Hearts of Iron III]"path"="E:\\games\\Hearts of Iron III"

  • How do I download my games?

    You need to

    
    

    1) Log in on the site

    
    

    2) Go to My Games tab on the left

    
    

    3) Chose Purchased Games option

    
    

    4) Click the Download button next to the game in the list of purchased games.

    
    

    5) Launch the file you downloaded by double clicking it (we advise not to run it from the browser) to download the game

    
    

    6) After the download is finished the installation procedure starts automatically.

    
    

    This is how it works

    
    

    http://www.gamersgate.com/?page=shop&what=downloader

    
    

    NOTE: Installation cannot be done manually. It is done automatically and it requires internet connection to be performed properly.

    
    

     

  • How do I install my games?

    Installation is done automatically and it requires internet connection to be performed properly.

    
    

    NOTE: it cannot be made manually. Serial keys for games are available at "My Games" section of the website, in the tab "Purchased games" underneath the corresponding game. Note that not all games require a serial key, and thus do not have one.

  • How many times can I download and/or install my games?

    Any game bought on GamersGate is yours to download and install as many times you like. Some games are protected with an activation limit, but that limit is easily reset with an email to support@gamersgate.com

  • How secure is my online Payment?

    Your transaction is secure. GamersGate protects transactions by using well established and internationally recognized payment provider solutions who takes advantage of SSL (Secure Sockets Layer) encryption. In short, SSL encrypts information you are sending through the Internet, into a complex code that no one else can read or change. SSL is just as secure, as if you use your credit card at an ATM.

    
    

    NOTE: Gamersgate uses third party payment services and we do not have access to any credit card or transaction information.

  • I found a patch at the games official website and now the game is asking for a CD.

    You can only use patches made for download versions. If the developer do not provide such patch and you think your game need the patch, please contact support@gamersgate.com about it. Include information about what game it is and the name of the patch you think we need to add. Please note, that it may take time to produce and acquire a patch, and that customer support has a main priority set to answering e-mails about problems, yet still your request will be transferred and handled after it is received and read.

  • I have re-downloaded the game and it does not install anymore. What can I do?

    In order to get clarification about it lease get in touch with support@gamersgate.com

  • If a game does not work

    If a game does not work or install, it does not mean that the game is broken or faulty. There is a large number of reasons for that. For some games and usual problems we have FAQ section, where you can find a lot of answers to a number of questions. Please do consult the FAQ section and only after trying the recommended actions from it, contact support@gamersgate.com for prompt help.

    
    

    Some tips to follow during the whole process are the following:

    
    

    
    
    • When downloading the Download file of the game, save it to your hard drive rather than just running it from the browser.
    
    
    • Upgrade your video drivers to the latest version - at least DirectX 9c. Actually, many games NEED 9c to work. Running 10 or 11 are not always good enough. DirectX can be found at www.microsoft.com
    
    
    • If you run games under Windows Vista, then try running "as administrator": for that you to right click on the icon of the game, then chose "run as administrator"
    
    
    • If you are using Windows XP and Vista it is better to have administrative rights on your account.
    
    
    • You also may try using Compatibility Mode when running games on Vista: right click on the game icon, choose Properties tab and there will be a "Compatibility" tab with different settings
    
    
    • Sometimes lowering down security/or turning it off and see if it changes the situation - it may block the execution or files or block access to/from them.
    
    
    • If you have a problem with a game, try downloading it one more time, but to a folder somewhere else that a system folder - like Desktop, or C:/Program Files. Try not running it from the browser, because its better you save the file to your hard drive.
    
    
    • If you still have no progress see if you can try to download and install on another PC and check if it is a game related problem, or a PC related one.
    
    

  • Iron Cross - excel file not found

    You have installed IC in the wrong folder.

    
    

     

    
    

    Reinstall in the same path as HoI2/AoD

    
    

    Please have in mind that this game require Armageddon. Doomsday is not enough.

  • Iron Cross - Runtime error (at 1:349)

    - Deactivate your antivirus program

    
    

    - Run the installer as "administrator"

    
    

    - Run the installer with "Windows XP compatibility"

  • Is the Paynova/Credit Card payment secure?

    Yes, it is. If you wish to verify this, please right click on the payment frame and look at the properties. You will see that the destination address begins with https:// - a sign for a secure connection.

    
    

    NOTE: Gamersgate uses payment services, provided by other companies, and we do not deal with payments at all. All is done via payment services (like Paypal, Click and buy and Paynova).

  • Network storage.

    Will not work. You need to download and install the games on local drives.

  • Patches

    To patch your game you will need a patch for a digital version of the game. A patch for a disc version will not work. We are trying to always have the latest patches availible in the My Games section but if you think there is a patch missing, please contact us about it and we will acquire it from the developers.

  • Please insert CD/DVD in drive C:

    This problem may be due to...

    
    

    1.You have got a demo of the game installed. Make sure you uninstall the demo before installing the full game.

    
    

    2. You have patched the game with a patch for the disc version of the game. You must use a patch for a digital version of the game. If you cant find such patch on the official web sit or at the My Games section at GamersGate, please provide us the patch number and we will ask the developers about it.

    
    

    3. Sometimes the "Run" option in Windows will not work. Download the file and double click it intead.

    
    

    4. Network storage will not work. You must download and install on local drives.

    
    

     

    
    

    If you need assistance, you can send an email to support@gamersgate.com and you will be helped promptly.

  • Runtime Error

    Download and install the C++ Redistributable program from Microsoft.

    
    

     

    
    

    http://www.microsoft.com/downloads/details.aspx?FamilyID=200b2fd9-ae1a-4a14-984d-389c36f85647&DisplayLang=en

  • Slow speed for my Download

    May be caused due to proxys, firewalls, antivirus, wireless connections etc. Check your settings and if neccessery, disable what can be disabled.

  • The install "froze" while installing Victoria.

    The packed file for Victoria is rather large and will take some time to unpack. This will give the effect of the “freezing”. It may take up to 15 minutes, depending on your system, before the freezing stops. Give it some time and all will install properly.

  • The log in boxes are greyed out. Why?

    Your browser is too old or it is not supported. You need at least IE7, Opera, Firefox or Google Chrome.

    
    

    The links to official pages of some browsers are provided below:

    
    

    
    
    • Internet Explorer
    
    

    
    

    http://www.microsoft.com/windows/internet-explorer/default.aspx

    
    

    
    
    • Mozilla Firefox
    
    

    
    

    http://www.mozilla.com/

    
    

    
    
    • Opera
    
    

    
    

    http://www.opera.com/

    
    

    
    
    • Google Chrome
    
    

    
    

    http://www.google.com/chrome

  • Virus / trojan detected in the download?

    There are NO viruses or trojans in the download.  Its likely your anti-virus program having what is called a "false positive". It may have found something in the heuristic search, which is not always 100% accurate. The games are delivered from developers and publishers, so the risk of having an infected download is minimal.

    
    

     

    
    

    NOTE: For BitDefender you may turn off real time protection.

  • What to do if you cannot access your e-mail, thus cannot retrieve your password/username?

    In case you forgot your username and password, but also you cannot use the the retrieve password function, you have an option of retrieving your account using a valid e-mail address.

    
    

    For this you need to contact support@gamersgate.com and provide as much detailed information about anything related to the account and games as possible. A good list should have:

    
    

    
    
    • account username
    
    
    • list of games
    
    
    • order numbers
    
    
    • date of last login
    
    
    • date of the last order
    
    
    • last game/s bought
    
    
    • address, indicated on your account
    
    
    • additional info - in any gifts received, any conversations made with support@gamersgate.com, bills from orders, payment transaction numbers, number of blue coins and etc.
    
    

    
    

    The more information you provide, the better.

  • Where are my downloads stored

    The game is stored in the same folder/location you run the Downloader from. When you run the Downloader, a folder named "GamersGate temporary files" will be created and the game files will be stored in that folder.

    
    

    The Downloader it self are saved to your usual download storage that you have choosed in your Browser settings.

    
    

    After the download is complete you will be asked if you want to remove the files or not.

  • Why do you want me to update my computers drivers. My computer is almost new! Hardly 3 years old!

    Your computer may be new for you, but the drivers used for the hardware in your computer was most likely old even before you bought it. That is why you need to update the drivers from the manufacturers official websites.

    
    

    NOTE: Do keep your video drivers up to date. Update your DirectX 9c from www.microsoft.com . Preferable version is 9.0c

    
    

    Running DirectX 10 or 11 is often not enough. You still need to install DriectX 9c as well.

  • Will I be able to install the game on my new computer once I upgrade my hardware?

    Yes, you can download and install your games as many times you like. Once bought the game is yours to use whenever you want.

  • Windows 7 prevents the download

    Turning off write-protection on the temporary files is enough to make the installer work properly with them.

  • Write access is denied to critical file \"/volumes/hearts of iron 3/hearts of iron 3/data/HOI3.vpfs"! Game cannot be started. Please ensure that the game had full access to folder "volumes/hearts of iron 3/hearts of iron 3/data" and all its contents.

    You are not dragging the game to the applications folder. You are probably trying to run the Downloader on the mounted DMG, where there is no write access.

  More

• Official websites and forums

  • ArmA 2

    http://www.arma2.com/

  • Civilization 4

    http://www.2kgames.com/civ4/

  • Crusader Kings

    http://www.paradoxplaza.com/

    
    

    NOTE:

    
    

    Concerning problems with Crusader Kings Complete Mac you can raise a support ticket at:

    
    

    www.vpltd.com/supportdesk/

  • Euro Truck Simulator

    http://www.eurotrucksimulator.com/

  • Europa Universalis

    http://www.paradoxplaza.com/

  • Hearts of Iron

    http://www.paradoxplaza.com/

  • Men of War

    http://www.menofwargame.com/

  • Red Alert 3 Support

    http://help.commandandconquer.com/cgi-bin/eacandc.cfg/php/enduser/home.php?p_sid=eojS-8Ij

  • S.T.A.L.K.E.R

    http://www.stalker-game.com/en/

  • Ship Simulator 2006-

    http://www.shipsim.com/home.php

  • Supreme Ruler 2010/2020

    www.bgforums.com

  More

• Support

  • How to contact Gamersgate support

    We will help you in case you have a problem or an issue that you cannot resolve. You can reach us by heading over to www.gamersgate.com/support and following the instructions there.

• My GamersGate account

  • Forgot password/username?

    To retrieve your password/username you can use the "forgot password" function on this page

    
    

    http://www.gamersgate.com/account/requestpw

    
    

    and have it sent to your e-mail address, that you have indicated in your account details.

    
    

    If you experience problems using that function please contact support@gamersgate.com

    
    

    NOTE: Password retrieval - is a 2 step process. Meaning emails will be sent twice before you can change your password

  • I have several GG accounts. Would it be possible to merge them?

    It is not allowed to merge any accounts, even if you are the owner of all of them. This s for your own security to prevent fraud.

  • The log in boxes are greyed out. Why?

    Your browser is too old or it is not supported. You need at least IE7, Opera, Firefox or Google Chrome.

    
    

    The links to official pages of some browsers are provided below:

    
    

    
    
    • Internet Explorer
    
    

    
    

    http://www.microsoft.com/windows/internet-explorer/default.aspx

    
    

    
    
    • Mozilla Firefox
    
    

    
    

    http://www.mozilla.com/

    
    

    
    
    • Opera
    
    

    
    

    http://www.opera.com/

    
    

    
    
    • Google Chrome
    
    

    
    

    http://www.google.com/chrome

  • What to do if you cannot access your e-mail, thus cannot retrieve your password/username?

    In case you forgot your username and password, but also you cannot use the the retrieve password function, you have an option of retrieving your account using a valid e-mail address.

    
    

    For this you need to contact support@gamersgate.com and provide as much detailed information about anything related to the account and games as possible. A good list should have:

    
    

    
    
    • account username
    
    
    • list of games
    
    
    • order numbers
    
    
    • date of last login
    
    
    • date of the last order
    
    
    • last game/s bought
    
    
    • address, indicated on your account
    
    
    • additional info - in any gifts received, any conversations made with support@gamersgate.com, bills from orders, payment transaction numbers, number of blue coins and etc.
    
    

    
    

    The more information you provide, the better.

  • Where are the bought games

    If your order is confirmed, then the games are at your disposal on your GamersGate account.

    
    

    You need to

    
    

    1) Log in to your account at Gamersgate

    
    

    2) Go to My Games tab

    
    

    3) Check the Purchased Games sub-tab

    
    

    NOTE: Serial keys for games are available at "My Games" section of the website, in the tab "Purchased games" underneath the corresponding game. Note that not all games require a serial key, and thus do not have one.

  More

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