Call of Cthulhu (skin)
Call of Cthulhu (skin)
Call of Cthulhu (skin)

FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form

  • General

    • Blue Coins

    • Can I use your service on my Mac computer?

    • Can there be a virus in the Download?

  • My GamersGate account

    • Forgot password/username?

    • How do I change my email?

    • How do I delete my account?

  • Game Related

    • Activate the game with Tagés DRM

    • Black/flickering screen when launching the game

    • Game play and technical errors

  • Downloader

    • How do I download my games?

    • I can not download the game from my Gamersgate library. GG downloader says incorrect username or password.

    • Slow speed for my Download

    • Where are my downloads stored?

      The game is stored in the same folder/location you run the Downloader from. When you run the Downloader, a folder named "GamersGate temporary files" will be created and the game files will be stored in that folder.


      The Downloader itself is saved to your usual download storage that you have choosed in your Browser settings.


      After the download is complete you will be asked if you want to remove the files or not.

    • Windows 7 prevents the download

  • Payment / Transactions

    • 000050 Error when placing orders

    • Can I pay by any other means than Credit Card?

    • Does GamerGate save my Credit Card information?

  • Error-messages

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Missing dll-file" message

  • Deliver2Mac games

  • Support

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