Monster Hunter World (skin) - 20% off
Monster Hunter World (skin) - 20% off
Monster Hunter World (skin) - 20% off

FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form

  • General

    • Blue Coins

    • Can I use your service on my Mac computer?

    • Can there be a virus in the Download?

  • My GamersGate account

    • Forgot password/username?

    • How do I change my email?

    • How do I delete my account?

    • I have several GG accounts. Would it be possible to merge them?

    • My account is limited

    • What to do if you cannot access your e-mail, thus cannot retrieve your password/username?

      In case you forgot your username and password, but also you cannot use the the retrieve password function, you have an option of retrieving your account using a valid e-mail address.


      For this you need to contact support@gamersgate.com and provide as much detailed information about anything related to the account and games as possible. A good list should have:



      • account username

      • list of games

      • order numbers

      • date of last login

      • date of the last order

      • last game/s bought

      • address, indicated on your account

      • additional info - in any gifts received, any conversations made with support@gamersgate.com, bills from orders, payment transaction numbers, number of blue coins and etc.


      The more information you provide, the better.

  • Game Related

    • Activate the game with Tagés DRM

    • Black/flickering screen when launching the game

    • Game play and technical errors

  • Downloader

    • How do I download my games?

    • I can not download the game from my Gamersgate library. GG downloader says incorrect username or password.

    • Slow speed for my Download

  • Payment / Transactions

    • 000050 Error when placing orders

    • Can I pay by any other means than Credit Card?

    • Does GamerGate save my Credit Card information?

  • Error-messages

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Missing dll-file" message

  • Deliver2Mac games

  • Support

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