Winter Sale 18 (skin and circles)
Winter Sale 18 (skin and circles)
Winter Sale 18 (skin and circles)

FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form

  • General

    • Blue Coins

    • Can I use your service on my Mac computer?

    • Can there be a virus in the Download?

  • My GamersGate account

    • Forgot password/username?

    • How do I change my email?

    • How do I delete my account?

    • I have several GG accounts. Would it be possible to merge them?

    • My account is limited

    • What to do if you cannot access your e-mail, thus cannot retrieve your password/username?

      In case you forgot your username and password, but also you cannot use the the retrieve password function, you have an option of retrieving your account using a valid e-mail address.


      For this you need to contact support@gamersgate.com and provide as much detailed information about anything related to the account and games as possible. A good list should have:



      • account username

      • list of games

      • order numbers

      • date of last login

      • date of the last order

      • last game/s bought

      • address, indicated on your account

      • additional info - in any gifts received, any conversations made with support@gamersgate.com, bills from orders, payment transaction numbers, number of blue coins and etc.


      The more information you provide, the better.

  • Error-messages

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Missing dll-file" message

  • Downloader

    • How do I download my games?

    • I can not download the game from my Gamersgate library. GG downloader says incorrect username or password.

    • Slow speed for my Download

  • Payment / Transactions

    • 000050 Error when placing orders

    • Can I pay by any other means than Credit Card?

    • Does GamerGate save my Credit Card information?

  • Game Related

    • Activate the game with Tagés DRM

    • Black/flickering screen when launching the game

    • Game play and technical errors

  • Deliver2Mac games

  • Support

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