Elder Scrolls Online
Elder Scrolls Online
Elder Scrolls Online

FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form

  • General

    • Blue Coins

    • Can I use your service on my Mac computer?

    • Can there be a virus in the Download?

  • My GamersGate account

    • Forgot password/username?

    • How do I change my email?

    • How do I delete my account?

    • I have several GG accounts. Would it be possible to merge them?

    • My account is limited

      There are several reasons why your account is limited


      1) Something went wrong on your account.


      In this case you need to contact our support team.


      2) Your account is limited because it was logged in from another country.


      Check your email to unlock your account.


      3) You have multiple accounts on GamersGate


      Please, don use more than one account on GamersGate. Unfortunately, if you already have more than one account, we cannot merge them.

    • What to do if you cannot access your e-mail, thus cannot retrieve your password/username?

  • Game Related

    • Activate the game with Tagés DRM

    • Black/flickering screen when launching the game

    • Game play and technical errors

  • Downloader

    • How do I download my games?

    • I can not download the game from my Gamersgate library. GG downloader says incorrect username or password.

    • Slow speed for my Download

  • Payment / Transactions

    • 000050 Error when placing orders

    • Can I pay by any other means than Credit Card?

    • Does GamerGate save my Credit Card information?

  • Error-messages

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Missing dll-file" message

  • Deliver2Mac games

  • Support

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