Shadow of the Tomb Raider (skin)
Shadow of the Tomb Raider (skin)
Shadow of the Tomb Raider (skin)

FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form

  • General

    • Blue Coins

    • Can I use your service on my Mac computer?

    • Can there be a virus in the Download?

  • My GamersGate account

    • Forgot password/username?

      To retrieve your password/username you can use the "forgot password" function on this page


      http://www.gamersgate.com/account/requestpw


      and have it sent to your e-mail address, that you have indicated in your account details.


      If you experience problems using that function please contact support@gamersgate.com


      NOTE: Password retrieval - is a 2 step process. Meaning emails will be sent twice before you can change your password

    • How do I change my email?

    • How do I delete my account?

  • Game Related

    • Activate the game with Tagés DRM

    • Black/flickering screen when launching the game

    • Game play and technical errors

  • Downloader

    • How do I download my games?

    • I can not download the game from my Gamersgate library. GG downloader says incorrect username or password.

    • Slow speed for my Download

  • Payment / Transactions

    • 000050 Error when placing orders

    • Can I pay by any other means than Credit Card?

    • Does GamerGate save my Credit Card information?

  • Error-messages

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Missing dll-file" message

  • Deliver2Mac games

  • Support

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