Focus (skin)
Focus (skin)
Focus (skin)


If you can not find an answer among these frequently asked questions, contact us using the customer support form

  • Manual Review

    • What is manual review? Why am I selected for manual authorization?

  • Ubisoft games

  • General

    • Blue Coins

    • Can I use your service on my Mac computer?

    • Can there be a virus in the Download?

  • My GamersGate account

    • Forgot password/username?

    • How do I change my email?

    • How do I delete my account?

  • Game Related

    • Activate the game with Tagés DRM

    • Black/flickering screen when launching the game

    • Game play and technical errors

  • Error-messages

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Missing dll-file" message

  • Downloader

    • How do I download my games?

    • I can not download the game from my Gamersgate library. GG downloader says incorrect username or password.

    • Slow speed for my Download

  • Payment / Transactions

    • 000050 Error when placing orders

    • Can I pay by any other means than Credit Card?

    • Does GamerGate save my Credit Card information?

    • Error code: 10417

    • I got charged but did not get my game

    • Is my Credit Card/PayPal payment secure?

    • My orders are rejected by my payment processor

    • Pending orders

      No, pending orders will not be handled and billed for unless you finish the payment procedure at the payment service web-page. In some time "Pending" orders, that are not handled and billed for will be automatically switched to "Canceled". Note, that sometimes it takes more time to handle payments, thus the game will be added when the payment is finally received.

      If you have a pending order, and the game is missing on your account, but the payment was made, then you should contact and your order will be checked out and corrected if it is necessary.

      NOTE: Gamersgate uses payment services, provided by other companies, and we do not deal with payments at all. All is done via payment services (like Paypal, Global Collect, Smart2Pay, etc), and all issues concerning payment procedures and blocks may be resolved with them. Otherwise, if you have a problem with an order or games being added to your account, you can contact and you will be gladly assisted.

    • The payment could not be completed. Internal error code: 000081

  • Deliver2Mac games

  • Support

Your cart is empty