Darksiders 3 (skin)
Darksiders 3 (skin)
Darksiders 3 (skin)

FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form

  • General

    • Blue Coins

    • Can I use your service on my Mac computer?

    • Can there be a virus in the Download?

  • My GamersGate account

    • Forgot password/username?

    • How do I change my email?

    • How do I delete my account?

  • Error-messages

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Missing dll-file" message

  • Game Related

    • Activate the game with Tagés DRM

    • Black/flickering screen when launching the game

    • Game play and technical errors

  • Downloader

    • How do I download my games?

    • I can not download the game from my Gamersgate library. GG downloader says incorrect username or password.

    • Slow speed for my Download

  • Payment / Transactions

    • 000050 Error when placing orders

    • Can I pay by any other means than Credit Card?

    • Does GamerGate save my Credit Card information?

    • Error code: 10417

    • I got charged but did not get my game

    • Is my Credit Card/PayPal payment secure?

      Yes, your transaction is secure. GamersGate protects transactions by using well established and internationally recognized payment provider solutions who takes advantage of SSL (Secure Sockets Layer) encryption. In short, SSL encrypts information you are sending through the Internet, into a complex code that no one else can read or change. SSL is just as secure, as if you use your credit card at an ATM.


      If you wish to verify this, please right click on the payment frame and look at the properties. You will see that the destination address begins with https:// - a sign for a secure connection.


      Gamersgate uses payment services, provided by other companies, and we do not deal with payments at all. All is done via payment services (like Paypal, Smart2Pay).

    • My orders are rejected by my payment processor

    • Pending orders

    • The payment could not be completed. Internal error code: 000081

  • Deliver2Mac games

  • Support

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