Atomic Heart (skin)
Atomic Heart (skin)
Atomic Heart (skin)

FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form

  • General

    • Blue Coins

    • Can I use your service on my Mac computer?

    • Can there be a virus in the Download?

  • My GamersGate account

    • Forgot password/username?

    • How do I change my email?

    • How do I delete my account?

  • Downloader

    • How do I download my games?

    • I can not download the game from my Gamersgate library. GG downloader says incorrect username or password.

    • Slow speed for my Download

  • Payment / Transactions

    • 000050 Error when placing orders

    • Can I pay by any other means than Credit Card?

    • Does GamerGate save my Credit Card information?

    • Error code: 10417

    • I got charged but did not get my game

    • Is my Credit Card/PayPal payment secure?

    • My orders are rejected by my payment processor

    • Pending orders

    • The payment could not be completed. Internal error code: 000081

    • What is manual review? Why am I selected for manual authorization?

      It is additional security measures on our site aimed to prevent unathorized or fraudulent transactions.


      There is a number of reasons when orders are selected for manual review:


      - Suspicious data in your order


      - Order has been randomly flagged


      - Multiple accounts from a single IP address


      - Ordering too many products from different accounts. We sell products for personal use only


      - Using many different payment systems in a short period of time or your email on Gamersgate does not match your payment system email.


      - Using VPN, Proxy or any other tool that messes with IP address.


      Orders falling within the above categories are most likely to be cancelled and refunded.


       


      How long does manual authorization usually take?


      - Manual reviews are often completed within 1 hour but in rare occasions can result in 24 hours delay so we are very sorry about that.


      You can speed up the manual review process by contacting us at help@gamersgate.com 


      After the review is complete your product will be delivered.

  • Game Related

    • Activate the game with Tagés DRM

    • Black/flickering screen when launching the game

    • Game play and technical errors

  • Error-messages

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Missing dll-file" message

  • Deliver2Mac games

  • Support

Your cart is empty
JOIN US
SIGN IN