Dying Light: Bad Blood (skin)
Dying Light: Bad Blood (skin)
Dying Light: Bad Blood (skin)

FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form

  • General

    • Blue Coins

    • Can I use your service on my Mac computer?

    • Can there be a virus in the Download?

  • My GamersGate account

    • Forgot password/username?

    • How do I change my email?

    • How do I delete my account?

  • Downloader

    • How do I download my games?

    • I can not download the game from my Gamersgate library. GG downloader says incorrect username or password.

    • Slow speed for my Download

  • Payment / Transactions

    • 000050 Error when placing orders

    • Can I pay by any other means than Credit Card?

    • Does GamerGate save my Credit Card information?

    • Error code: 10417

    • I got charged but did not get my game

      If it looks like you did get charged, but did not get your game, or if you got charged multiple times, contact us immediately.


      Keep in mind, though, that financial organizations normally "reserve" funds prior to a transaction, so it is easy to see reserved funds as actually charged ones. Make sure to double-check if you were indeed charged.


      Unfortunately it can sometimes take up to twenty four hours for orders to be fully processed, so if your game has not appeared in your library after this time frame despite your payment being successful please, contact us directly so we can sort out the issue.


      Note: Sometimes it can take up to several days for some payment systems to fully process your transaction.

    • Is my Credit Card/PayPal payment secure?

    • My orders are rejected by my payment processor

    • Pending orders

    • The payment could not be completed. Internal error code: 000081

  • Error-messages

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Missing dll-file" message

  • Game Related

    • Activate the game with Tagés DRM

    • Black/flickering screen when launching the game

    • Game play and technical errors

  • Deliver2Mac games

  • Support

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