Before you send a support request, take a moment to think about what the problem is really about.
If your problem is concerning a game, you are most likely better off asking the developers directly. GamersGate is a store with 5000 products. We have limited possibilities/knowledge to help you with technical problems for each game.
If your problem is concerning your GG account, payment, downloading, installing etc GamersGate Support is probably the correct way to go.
Before opening a support ticket we also recommend to first take a look at the FAQ section and/or, if your question is game- or installation related, also check Game Tutor.