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Dec
31
Delayed reply time due to holiday sales
Posted by Arthur V. on 31 December 2015 10:43 AM

Dear customers!

Unfortunately, due to an increased amount of requests during the massive sale season of this holiday period we may experience a delays in reply time. If you are submitting a ticket please await a reply from our staff as each and every ticket will be answered. Although most will be answered within 24 hours, unfortunately, reply times may be above 48 hours for specific cases.

Please note that multiple replies to a single ticket or creating several tickets puts your request back in the queue and it will take longer time for us to reply to them. We would like to reply to all inquiries as soon as possible, so please await a reply from our support staff.

We hope on your understading and we are doing our best to help with each and every request.

/GamersGate Support Team!

Merry Christmas and a Happy New Year!


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Nov
5
Short term web-site access issues for some users
Posted by Arthur V. on 05 November 2015 09:59 PM

Due to ongoing updates, our website may be randomly inaccessible for a few minutes at a time to specific users. If this happens to you, please try again after a short wait. We apologize for the inconvenience this is causing - the problem will resolve itself once the updates are finished.

/GamersGate Support Team


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Oct
29
Downloaders providing connection error
Posted by Arthur V. on 29 October 2015 11:39 PM

Dear customers,

We are aware that a number of our users experience connection issues with the downloader used for some games. We are aware of the issue and are already working on fixing this soonest possible. Unfortunately, we do not have any time estimate yet. Please try to use the downloader again in 24 hours and see if it works for you then.

We are sorry for any inconvenience caused by this and rest assured that we are here for you and will resolve this!

/GG Crew [2015-10-30]

 


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