You probably got some kind of security installed that is preventing the downloader to work properly. Disable/change settings for antivirus and/or Firewalls during download/install.

This error can only appear if you have a 64-bit version of Windows. In some (very few) cases, with very old games, the game's installer might indeed be incompatble with 64-bit systems. If so, then this mentioned in the game's system requirements, on...

Hello "Failed to open file: Access denied. (Error 5) The Downloader is not authorized to work in this folder/directory. Move the Downloader to a folder or directory where files can be created. Andreas P Customer Support Manager GamersGate

Try download or install the game on another drive. It may matter if the drive is FAT32 or NTFS formatted. This is also a file lock issue. See if you can do the following: - Delete all concerning the game, reboot - Make sure you have full admin rights....

This problem may be due to a MAC OS upgrade that the GG Downloader not yet support. Open Preference > Security & Privacy, in the General tab is a setting called "Allow applications downloaded from:", select "Anywhere". or Ctrl+click or right click...

You probably got some kind of security blocking. 1. Disable or change settings for Antivirus, Firewalls, ZoneAlarm, proxys etc. 2. For routers, uncheck "Enable SPI"(or similar) http://en.wikipedia.org/wiki/Stateful_Packet_Inspection 3. Proxy o...

We got some useful feedback from a customer having trouble with Win8/SecuRom: _After installation the installer asks if the game has to be launched. When you do this Securom crashes. Even after a reboot after that Securom keeps crashing._ _The solu...