Knowledgebase: Refunds
Refund and return policy
Posted by Andreas - on 28 October 2011 10:20 AM

PLEASE READ THIS !

The text below is considered a contract between you and GamersGate and will be used accordingly.

  1. GamersGate is a DOWNLOAD SERVICE ONLY and have no discs to ship out.

  2. Sales Policy

    1. Before buying a game, it is your sole responsibility and obligation to make sure that you have the technical grounds for operating the game, and that your computer system meets the minimum System Requirements for the game.

    2. GamersGate does not take any responsibility for a game working on a newer or different operating system than as specified in the System Requirements for each game.

    3. All sales, purchases and payments made through GamersGate are final and not refundable except as expressly provided below.

    4. If you reside in the European Union, you will have the right to withdraw from the purchase of a game you have made through GamersGate, for any or no reason, for up to 14 calendar days from your purchase (the “Refund Period”), subject to the following limitations:

      1. You expressly acknowledge, consent and agree that you will no longer have the right to withdraw from the purchase of the game or obtain a refund if, before the Refund Period expires, the download process for the game has begun. Once the download process for the game has begun, you will no longer have the right to withdraw from the purchase of the game or obtain a refund, and the sale, purchase and payment will be final.

      2. You expressly acknowledge, consent and agree that the download process for a game begins when: (a) the game is added to your account and available for your download, or (b) a serial number for the game has been generated and made available to you through your account, or (c) when the game has been gifted by you, whichever is earlier.

  3. Technical Support

    1. As a digital distributor of downloadable content, our knowledge of in-game problems is limited. For the best support for problems with your game.

      1. Contact the developer or publisher for the specific game.

      2. Use forums and fan sites to find information and possible solutions about your problem.

      3. Use the GamersGate Game Tutor to find possible solutions from other customers that may help you with your problem.

    2. For help with GamersGate-related technical problems (e.g., downloader, downloading, installation, activation serials), we would suggest going to the Help & FAQ section on the GamersGate site to find solutions that may help you with your problem. Your satisfaction is very important to us, and if you cannot find a solution in the Help & FAQ section on the GamersGate site, please feel free to contact us, and we will use good faith efforts to assist you with solving the technical issues you experience while downloading, installing or activating your game through GamersGate.

      1. For payment related problems see Section 4. Payment Partners below.

    3. Payment Partners

      1. GamersGate has none, or very little, transaction information. Therefore we highly recommend contacting the support of the payment system used as a first choice when it comes to failed payments, credit card failures, suspected frauds, etc.

    (401 votes)
    This article was helpful
    This article was not helpful

    Comments (0)
    Help Desk Software by Kayako Resolve