Holiday Sale Bundle Issue

 

Update 25 January 2013:

Hello everyone,

We have good news! We have now received keys for the Bethesda bundle and have made them available to everyone that should have access to them. This marks the end of the Bethesda New Year Collection bundle issue.

So, if you’ve been waiting for serial keys you can now head on into your accounts and grab them!

Although we are embarrassed and disappointed in how long this issue has taken to be resolved, we are happy to see it come to a complete close and look forward to focusing on what we do best: bringing you great games at great prices.

We wish you all the best for 2013!

//GG Team

 

 

Update 23 January 2013:

Hi again,

Last information we have is that we were promised serial keys for the Bethesda New Year Collection bundle by the publisher. We are still waiting for these serials and will distribute them as soon as we are able.

We are sorry for the highly unusual amount of time this is taking.

 

Update 16 January 2013:

Hi everyone, we know there are lots of you still waiting for serial keys and we want to post an update letting you know that we're still working hard on getting this situation completely fixed. We are still waiting on serial keys from the publisher. As soon as we have keys available we will send them out.

Please keep an eye on this page or direct your questions to our support team. We cannot guarantee that information spread on forums and other sites is correct.

If you have sent a support ticket, please wait for a response - sending additional tickets causes you to be placed at the end of the queue and will make the response time longer.

Thank you all for your patience and understanding.

 

Update 07 January 2013:

Dear Members,

Over the holidays we had a few problems with our site that affected some of you who bought or tried to buy the Bethesda New Year Collection and the Borderlands 2 Four-Pack.

We mistakenly advertised these packs at a price much lower than intended.

Many customers were quick to purchase the bundles at these low prices, in fact so many that our servers buckled under the pressure resulting in additional technical problems.

What does this mean for you?

  • If you have managed to access at least one serial key

This means that we were able to complete your order. As difficult as it is for us, we will be honoring the price that we advertised and you will get to keep all of the games you bought – we’re currently waiting on serial keys to complete your orders and will deliver them as soon as possible.

  • If you have not managed to access any of the games

This means that we were not able to complete your order due to technical difficulties, and have therefore reversed your payment. We understand the disappointment that you have experienced especially during the Holiday season and as compensation we are providing your account with a 20% discount valid on all purchases on the GamersGate site until 31 December 2013. In the few cases where discounts are not permitted, we will do our best to provide similar compensation (e.g. the equivalent amount in Blue Coins). The discount is not valid when purchasing Blue Coins.

We want to apologize for these mistakes and the amount of time it has taken to resolve everything. It is possible that there are some who may be “stuck in the middle” and we would like to direct them to our support team so we can help you individually. Please be aware that due to the above issues, our support team is under heavy pressure – we will be answering all tickets we receive, but it may take longer than usual until things calm down.

We hope that you can be pleased with the resolution of these issues, and that we can continue to deliver fantastic deals and some exciting new releases as we move forward.

 

 

Update 03 Jan 2013:

We are still working on this issue but since there are several parties involved and there have been non-working days mixed in, it is taking a little while to get everything sorted out.

Please keep in mind that this page is the only source of correct information from GamersGate as of today and we will continue to update this page with new information as soon as we are able.

We want you to know that this is our top priority and we want to resolve it as soon as possible.

 

Holiday Sale Bundle Issue Update:

We made a mistake. Our computer program grossly multiplied the discounts we were authorized to offer on these bundles and they were advertised at way below cost. We did not notice this on the day of the mistake because of the holidays. We have cancelled all unfulfilled orders as per our terms of use. We are working with the affected publishers to see what we can do with respect to partially filled orders. We highly value all of our loyal GamersGate customers and do not want to see our relationship with any of you damaged. Nor do we want to see our publisher partners harmed by our computer glitch. We are doing all that we can to sort this out, however due to the holidays we will most likely not be able to sort this out until next week. Please bear with us and forgive us for this disappointing error. We will update you as soon as possible.

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