FAQ

  • GamersGate?

    • Blue Coins

    • Can I download a game on one computer and install it on another one?

    • Can I download the game on my office PC and install it on my home PC which does not have an internet connection?

  • Payment / Transactions

    • 000050 Error when placing orders

    • Blue Coins

    • Can I pay by any other means than Credit Card?

  • Downloader

    • "Dfsvc.exe has encountered a problem and needs to close"

    • "Failed to open file: Access denied. (Error 5)

    • "HTTPSendRequest" message

  • Error-messages

  • Game Related

    • "d3dx9_XX.dll Missing" message

    • "Installation process aborted" message.

    • "Missing dll-file" message

  • Technical

    • "d3dx9_XX.dll Missing" message

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Game Data Error"

    • "Installation process aborted" message.

    • "Invalid request" on the MAC Downloader

    • "Missing dll-file" message

    • "Please install the latest milestone" message.

    • "Server did not accept the request (replied HTTP status; 200, expected 206)" message

    • Activate the game with Tagés DRM

    • BitDefender 2009 stopped the installation due to a virus in the launch file.

    • Can I download a game on one computer and install it on another one?

    • Can I download the game on my office PC and install it on my home PC which does not have an internet connection?

    • Can I install the games on my Laptop as well?

    • Can I use GamersGate if I am behind a proxy?

    • Can I use your service on my Mac computer?

    • Can there be a virus in the Download?

    • Cant find the original game when installing an addon.

    • CRC error

    • Do I need an Internet connection in order to play the game?

    • Do you use SecuRom or any other protection on the games?

    • Does GamerGates save my Credit Card information?

    • Does GamersGate work on GNU/Linux?

    • Does GamersGate work on Windows ME?

    • Error 12057

    • Error 206. Could not create file because file name is too long.

    • Failed to sign in: Error 12057 in network connection

    • Failed to write to disk, not enough disk space error message 112

    • Fort Zombie Crash on start up.

    • Game play and technical errors

    • Game registration problem with Tages - communication error with the server/connection ended

    • Game registration problem with Tages on Windows 7

    • GamersGate expansion on an Impulse original.

    • How do I download my games?

    • How do I install my games?

    • How many times can I download and/or install my games?

    • How secure is my online Payment?

    • I found a patch at the games official website and now the game is asking for a CD.

    • If a game does not work

    • Iron Cross - excel file not found

    • Iron Cross - Runtime error (at 1:349)

    • Is the Paynova/Credit Card payment secure?

    • Network storage.

    • Patches

    • Please insert CD/DVD in drive C:

    • Runtime Error

    • Slow speed for my Download

    • The install “froze” while installing Victoria.

    • The log in boxes are greyed out. Why?

    • Virus / trojan detected in the download?

    • What to do if you cannot access your e-mail, thus cannot retrieve your password/username?

    • Where are my downloads stored

    • Why do you want me to update my computers drivers. My computer is almost new! Hardly 3 years old!

    • Will I be able to install the game on my new computer once I upgrade my hardware?

    • Windows 7 prevents the download

      Turning off write-protection on the temporary files is enough to make the installer work properly with them.

  • Mac

  • Gifts

    • How do I Receive my gift?

    • How do I send my gift?

  • Official websites and forums

  • My GamersGate account

  • Support

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