FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form or in case of game related issues, try the Game Tutor.

  • GamersGate?

    • Blue Coins

    • Can I download a game on one computer and install it on another one?

    • Can I download the game on my office PC and install it on my home PC which does not have an internet connection?

  • Payment / Transactions

    • 000050 Error when placing orders

    • Blue Coins

    • Can I pay by any other means than Credit Card?

  • Downloader

    • "Dfsvc.exe has encountered a problem and needs to close"

    • "Failed to open file: Access denied. (Error 5)

    • "HTTPSendRequest" message

  • Error-messages

  • Game Related

    • "d3dx9_XX.dll Missing" message

    • "Installation process aborted" message.

    • "Missing dll-file" message

  • Technical

    • "d3dx9_XX.dll Missing" message

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Game Data Error"

    • "Installation process aborted" message.

    • "Invalid request" on the MAC Downloader

    • "Missing dll-file" message

    • "Please install the latest milestone" message.

    • "Server did not accept the request (replied HTTP status; 200, expected 206)" message

    • Activate the game with Tagés DRM

    • BitDefender 2009 stopped the installation due to a virus in the launch file.

    • Can I download a game on one computer and install it on another one?

    • Can I download the game on my office PC and install it on my home PC which does not have an internet connection?

    • Can I install the games on my Laptop as well?

    • Can I use GamersGate if I am behind a proxy?

    • Can I use your service on my Mac computer?

    • Can there be a virus in the Download?

    • Cant find the original game when installing an addon.

    • CRC error

    • Do I need an Internet connection in order to play the game?

    • Do you use SecuRom or any other protection on the games?

    • Does GamerGates save my Credit Card information?

    • Does GamersGate work on GNU/Linux?

    • Does GamersGate work on Windows ME?

    • Error 12057

    • Error 206. Could not create file because file name is too long.

    • Failed to sign in: Error 12057 in network connection

    • Failed to write to disk, not enough disk space error message 112

    • Fort Zombie Crash on start up.

    • Game play and technical errors

      Gamersgate allows its user to download games of different publishers and developers. For gameplay and technical problems we recommend you to:

      • First check out our FAQ section to see, if there is a common resolution.
      • Check GameTutor for similar problems and how people may have resolved them. Most problems are already listed there by our trusted users.
      • Check out the developers and official game web-sites and forums for information on particular game errors.
      • A good solution would be to search over the web in forums for the similar problem - you may find a similar problem that will help you to solve the one you have.
      • If nothing of this helped you, then you should contact the support@gamersgate.com and describe the problem you have using the following form.

      1) Your account name

      2) Order-id, if the question is about a specific order

      3) The full name of the game

      4) Full description of the problem. Preferably include images, error texts, print screens and everything that is relevant and may help.

      NOTE: Please include previous conversation when asking questions, that will help us to solve the problem faster. We do not answer emails at night and on weekends, so please have patience and you will be gladly assisted as soon as possible.

    • Game registration problem with Tages - communication error with the server/connection ended

    • Game registration problem with Tages on Windows 7

    • GamersGate expansion on an Impulse original.

    • How do I download my games?

    • How do I install my games?

    • How many times can I download and/or install my games?

    • How secure is my online Payment?

    • I found a patch at the games official website and now the game is asking for a CD.

    • If a game does not work

    • Iron Cross - excel file not found

    • Iron Cross - Runtime error (at 1:349)

    • Is the Paynova/Credit Card payment secure?

    • Network storage.

    • Patches

    • Please insert CD/DVD in drive C:

    • Runtime Error

    • Slow speed for my Download

    • The install “froze” while installing Victoria.

    • The log in boxes are greyed out. Why?

    • Virus / trojan detected in the download?

    • What to do if you cannot access your e-mail, thus cannot retrieve your password/username?

    • Where are my downloads stored

    • Why do you want me to update my computers drivers. My computer is almost new! Hardly 3 years old!

    • Will I be able to install the game on my new computer once I upgrade my hardware?

    • Windows 7 prevents the download

  • Mac

  • Gifts

    • How do I Receive my gift?

    • How do I send my gift?

  • My GamersGate account

  • Support

  • Official websites and forums

Could not find an answer?

Customer support

For problems about installation, game issues or other similar questions, first try to use Game Tutor.

To inquire about products and services found at GamersGate.com or GamersGate.co.uk, contact us using the customer support form, and we will gladly assist you according to our privacy policy. 

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