FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form or in case of game related issues, try the Game Tutor.

  • GamersGate?

    • Blue Coins

    • Can I download a game on one computer and install it on another one?

    • Can I download the game on my office PC and install it on my home PC which does not have an internet connection?

  • Payment / Transactions

    • 000050 Error when placing orders

    • Blue Coins

    • Can I pay by any other means than Credit Card?

  • Downloader

    • "Dfsvc.exe has encountered a problem and needs to close"

    • "Failed to open file: Access denied. (Error 5)

    • "HTTPSendRequest" message

  • Error-messages

  • Game Related

    • "d3dx9_XX.dll Missing" message

    • "Installation process aborted" message.

    • "Missing dll-file" message

  • Technical

    • "d3dx9_XX.dll Missing" message

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Game Data Error"

    • "Installation process aborted" message.

    • "Invalid request" on the MAC Downloader

    • "Missing dll-file" message

    • "Please install the latest milestone" message.

    • "Server did not accept the request (replied HTTP status; 200, expected 206)" message

    • Activate the game with Tagés DRM

    • BitDefender 2009 stopped the installation due to a virus in the launch file.

    • Can I download a game on one computer and install it on another one?

    • Can I download the game on my office PC and install it on my home PC which does not have an internet connection?

    • Can I install the games on my Laptop as well?

    • Can I use GamersGate if I am behind a proxy?

    • Can I use your service on my Mac computer?

    • Can there be a virus in the Download?

    • Cant find the original game when installing an addon.

    • CRC error

    • Do I need an Internet connection in order to play the game?

    • Do you use SecuRom or any other protection on the games?

    • Does GamerGates save my Credit Card information?

    • Does GamersGate work on GNU/Linux?

    • Does GamersGate work on Windows ME?

    • Error 12057

    • Error 206. Could not create file because file name is too long.

    • Failed to sign in: Error 12057 in network connection

    • Failed to write to disk, not enough disk space error message 112

    • Fort Zombie Crash on start up.

    • Game play and technical errors

    • Game registration problem with Tages - communication error with the server/connection ended

    • Game registration problem with Tages on Windows 7

    • GamersGate expansion on an Impulse original.

    • How do I download my games?

    • How do I install my games?

    • How many times can I download and/or install my games?

    • How secure is my online Payment?

    • I found a patch at the games official website and now the game is asking for a CD.

    • If a game does not work

      If a game does not work or install, it does not mean that the game is broken or faulty. There is a large number of reasons for that. For some games and usual problems we have FAQ section, where you can find a lot of answers to a number of questions. Please do consult the FAQ section and only after trying the recommended actions from it, contact support@gamersgate.com for prompt help.

      Some tips to follow during the whole process are the following:

      • When downloading the Download file of the game, save it to your hard drive rather than just running it from the browser.
      • Upgrade your video drivers to the latest version - at least DirectX 9c. Actually, many games NEED 9c to work. Running 10 or 11 are not always good enough. DirectX can be found at www.microsoft.com
      • If you run games under Windows Vista, then try running "as administrator": for that you to right click on the icon of the game, then chose "run as administrator"
      • If you are using Windows XP and Vista it is better to have administrative rights on your account.
      • You also may try using Compatibility Mode when running games on Vista: right click on the game icon, choose Properties tab and there will be a "Compatibility" tab with different settings
      • Sometimes lowering down security/or turning it off and see if it changes the situation - it may block the execution or files or block access to/from them.
      • If you have a problem with a game, try downloading it one more time, but to a folder somewhere else that a system folder - like Desktop, or C:/Program Files. Try not running it from the browser, because its better you save the file to your hard drive.
      • If you still have no progress see if you can try to download and install on another PC and check if it is a game related problem, or a PC related one.

    • Iron Cross - excel file not found

    • Iron Cross - Runtime error (at 1:349)

    • Is the Paynova/Credit Card payment secure?

    • Network storage.

    • Patches

    • Please insert CD/DVD in drive C:

    • Runtime Error

    • Slow speed for my Download

    • The install “froze” while installing Victoria.

    • The log in boxes are greyed out. Why?

    • Virus / trojan detected in the download?

    • What to do if you cannot access your e-mail, thus cannot retrieve your password/username?

    • Where are my downloads stored

    • Why do you want me to update my computers drivers. My computer is almost new! Hardly 3 years old!

    • Will I be able to install the game on my new computer once I upgrade my hardware?

    • Windows 7 prevents the download

  • Mac

  • Gifts

    • How do I Receive my gift?

    • How do I send my gift?

  • My GamersGate account

  • Support

  • Official websites and forums

Could not find an answer?

Customer support

For problems about installation, game issues or other similar questions, first try to use Game Tutor.

To inquire about products and services found at GamersGate.com or GamersGate.co.uk, contact us using the customer support form, and we will gladly assist you according to our privacy policy. 

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