FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form or in case of game related issues, try the Game Tutor.

  • GamersGate?

    • Blue Coins

    • Can I download a game on one computer and install it on another one?

    • Can I download the game on my office PC and install it on my home PC which does not have an internet connection?

  • Payment / Transactions

    • 000050 Error when placing orders

    • Blue Coins

    • Can I pay by any other means than Credit Card?

  • Downloader

    • "Dfsvc.exe has encountered a problem and needs to close"

    • "Failed to open file: Access denied. (Error 5)

    • "HTTPSendRequest" message

  • Error-messages

  • Game Related

    • "d3dx9_XX.dll Missing" message

    • "Installation process aborted" message.

    • "Missing dll-file" message

    • "Please install the latest milestone" message.

    • 7.62 High Calibre - the trade screen is black, and so it is impossible to use it.

    • Activate the game with Tagés DRM

    • Arial font problems

    • Aurora - The Secret Within: I got a message that says "Unable to load the frame called intro2.

    • Avadon - black screen

    • Beyond Divinity - Run on W7

    • Bioshock wont start at logo screen or after it

    • BitDefender 2009 stopped the installation due to a virus in the launch file.

    • Can I download a game on one computer and install it on another one?

    • Civilisation IV - "MSVCR71.dll could not be found"

    • Company of Heroes Gold - Problem with validation, disc errors, etc

    • Crusader Kings - Correct installation folder

    • Darkstar One - "Insert DVD" message

    • Dead Reefs - "dead reefs.exe has stopped working" message

    • Deus Ex - asking for CD 2

    • Deus Ex - the game demands a CD?

    • Do you use SecuRom or any other protection on the games?

    • Dragon Age Origins Ultimate Edition (Mac) DLC registration issue

    • Drakensang the Dark Eye - in German?

    • Europa Universalis 3: "In Nomine already installed" message

    • Europa Universalis 3: Napoleons Ambition and In Nomine

    • Europa Universalis III - Correct installation folder

    • Europa Universalis III expansions - what is the correct install procedure?

    • Europa Universalis Rome Vae Victis - "Unhandled exception in your application has occured. See details Jit" message

    • Far Cry - "fatal error 1275"

    • Fort Zombie - Unhandled exception-System.IO.FileNotFound

    • Fort Zombie Crash on start up.

    • Game play and technical errors

      Gamersgate allows its user to download games of different publishers and developers. For gameplay and technical problems we recommend you to:

      • First check out our FAQ section to see, if there is a common resolution.
      • Check GameTutor for similar problems and how people may have resolved them. Most problems are already listed there by our trusted users.
      • Check out the developers and official game web-sites and forums for information on particular game errors.
      • A good solution would be to search over the web in forums for the similar problem - you may find a similar problem that will help you to solve the one you have.
      • If nothing of this helped you, then you should contact the support@gamersgate.com and describe the problem you have using the following form.

      1) Your account name

      2) Order-id, if the question is about a specific order

      3) The full name of the game

      4) Full description of the problem. Preferably include images, error texts, print screens and everything that is relevant and may help.

      NOTE: Please include previous conversation when asking questions, that will help us to solve the problem faster. We do not answer emails at night and on weekends, so please have patience and you will be gladly assisted as soon as possible.

    • GamersGate expansion on an Impulse original.

    • Gamersgate is a download service

    • Gorasul The Legacy of the Dragon - "error 193"

    • Harbinger

    • Hearts of Iron - Correct installation folder

    • Hearts of Iron 2 Complete - ERROR: (scenario info: unexpected field)"UES - "LINE 9 FILE SCENARIOS/0_GLOBAL_WAR.EUG).

    • Hearts of Iron 3

    • Hearts of Iron 3

    • Hearts of Iron 3 Change language.

    • How do I download my games?

    • How do I install my games?

    • How many times can I download and/or install my games?

    • I found a patch at the games official website and now the game is asking for a CD.

    • I have a problem in the game.

    • If a game does not work

    • Iron Cross - excel file not found

    • Iron Cross - Runtime error (at 1:349)

    • I’m having problem installing an expansion to my game.

    • Jagged Alliance 2: Wildfire

    • Knights & Nerchants

    • Loki - patch problem

    • Loki - patch problem

    • Majesty - the screen turns black?

    • Majesty 2 - "Error 14001 - configuration files are corrupt"

    • Majesty: "Majesty has encountered a problem and needs to close."

    • Mass Effect - "Failed to write to disk, not enough disk space" error message 112

    • Mecho Wars - "missing openal32.dll" error

    • Medieval 2 Total War Gold Edition - There is no option to change the drive of installation. How do I do this?

    • Men of War - After installing the patch the game refuses to start, complaining of a missing .dll file

    • Patches

    • Precursor Win 7 64 bit

    • Red Faction 2

    • Resindent evil 5 - installation language problem?

    • Restaurant Empire 2 - "error opening file shader\shadowmi/cubemap+shadow.pso"

    • Runtime Error

    • Sacred 2 patches

    • Sacred 2 Problem with activating the Blood and Ice expansion.

    • Sango 2 - display problems

    • Semper Fi

    • Shattered Union Win 7 64 bit

    • Sid Meier"s Pirates! - "SMP has stopped working. A problem cused the program to stop working correctly" message

    • Silent Hunter 4 Wolves of the Pacific registration on Windows 7

    • Sims 3 Generations

    • Sniper Ghost Warrior - Invalid serial key

    • Space Rangers 2 "INSTALL" is greyed out.

    • Storm over the Pacific - serial disappearing when being entered

    • Sword of the Stars: A murder of Crows does not have any serial

    • Takeda 3 - The game won’t launch

    • The install “froze” while installing Victoria.

    • Transport Tycoon - an error stating that .gfx file was corrupted

    • UFO Afterlight - demands activation, but no serial is provided

    • Vampire Story - "main.exe has encountered a problem and needs to shut down." message

    • Warhammer 40k Dawn of War Platinum - not installed

    • Where are the bought games

    • Where can I find the Manual for my game?

    • Where can I find the Serial/Activation Key for my game?

    • Why do you want me to update my computers drivers. My computer is almost new! Hardly 3 years old!

    • World in Conflict: Soviet Assault - "Sorry, world in conflict not found, this installer will now quit" message

    • X3 Terran Conflict - Serial key is 4x4 instead of 5x5

  • Technical

    • "d3dx9_XX.dll Missing" message

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

  • Mac

  • Gifts

    • How do I Receive my gift?

    • How do I send my gift?

  • Official websites and forums

  • My GamersGate account

  • Support

Could not find an answer?

Customer support

For problems about installation, game issues or other similar questions, first try to use Game Tutor.

To inquire about products and services found at GamersGate.com or GamersGate.co.uk, contact us using the customer support form, and we will gladly assist you according to our privacy policy. 

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