FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form or in case of game related issues, try the Game Tutor.

  • GamersGate?

    • Blue Coins

    • Can I download a game on one computer and install it on another one?

    • Can I download the game on my office PC and install it on my home PC which does not have an internet connection?

  • Payment / Transactions

    • 000050 Error when placing orders

    • Blue Coins

    • Can I pay by any other means than Credit Card?

  • Downloader

    • "Dfsvc.exe has encountered a problem and needs to close"

    • "Failed to open file: Access denied. (Error 5)

    • "HTTPSendRequest" message

  • Error-messages

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Game Data Error"

    • "Installation process aborted" message.

    • "Invalid request" on the MAC Downloader

    • "Missing dll-file" message

    • "Please install the latest milestone" message.

    • "Server did not accept the request (replied HTTP status; 200, expected 206)" message

    • 000050 Error when placing orders

    • Activate the game with Tagés DRM

    • Arial font problems

    • BitDefender 2009 stopped the installation due to a virus in the launch file.

    • Can there be a virus in the Download?

    • Cant find the original game when installing an addon.

      As it seems like GamersGate is the only digital distributor out there that do not manipulate the games to fit their own system. There have been reports of difficulties installing addons from GamersGate to games bought elsewhere.

      The suggestions below are found on the Paradox Forum. It works for some customers and may also be adaptable for other games:

      If the installer cant find HoI 3, delete local content from Steam and download again from Steam. That may make the installer to work properly.

      You can also try to copy the HoI3 folder from the Steam folder and store it somewhere else.

    • CRC error

    • Error 12057

    • Error 206. Could not create file because file name is too long.

    • Error code: 10417

    • Failed to sign in: Error 12057 in network connection

    • Failed to write to disk, not enough disk space error message 112

    • I found a patch at the games official website and now the game is asking for a CD.

    • If a game does not work

    • If the installation is aborted...

    • Iron Cross - excel file not found

    • Iron Cross - Runtime error (at 1:349)

    • Network storage.

    • Runtime Error

    • Virus / trojan detected in the download?

    • Windows 7 prevents the download

  • Game Related

    • "d3dx9_XX.dll Missing" message

    • "Installation process aborted" message.

    • "Missing dll-file" message

  • Technical

    • "d3dx9_XX.dll Missing" message

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

  • Mac

  • Gifts

    • How do I Receive my gift?

    • How do I send my gift?

  • My GamersGate account

  • Support

  • Official websites and forums

Could not find an answer?

Customer support

For problems about installation, game issues or other similar questions, first try to use Game Tutor.

To inquire about products and services found at GamersGate.com or GamersGate.co.uk, contact us using the customer support form, and we will gladly assist you according to our privacy policy. 

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