FAQ

  • GamersGate?

    • Blue Coins

    • Can I download a game on one computer and install it on another one?

    • Can I download the game on my office PC and install it on my home PC which does not have an internet connection?

  • Payment / Transactions

    • 000050 Error when placing orders

    • Blue Coins

    • Can I pay by any other means than Credit Card?

  • Downloader

    • "Dfsvc.exe has encountered a problem and needs to close"

    • "Failed to open file: Access denied. (Error 5)

    • "HTTPSendRequest" message

  • Error-messages

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Game Data Error"

    • "Installation process aborted" message.

    • "Invalid request" on the MAC Downloader

    • "Missing dll-file" message

    • "Please install the latest milestone" message.

    • "Server did not accept the request (replied HTTP status; 200, expected 206)" message

    • 000050 Error when placing orders

    • Activate the game with Tagés DRM

       

      Please make sure you are running the game with the necessary user privileges – i.e. try running as an administrator via “Run as Administrator” in the context of the executable

       Please also check your system to make sure you have access to the Tages folder (e.g. the hidden folder “c:\ProgramData\Tages” resp. “C:\Users\All Users\Tages” in Windows Vista and Windows 7, on an English Windows XP this translates to “c:\Documents and Settings\All Users\Application Data\Tages”). Usually this folder will always be accessible to any account, unless your system has been intentionally modified, e.g. folder permissions or ownerships have been changed or there are monitoring tools running on the PC denying access to this folder.

    • Arial font problems

    • BitDefender 2009 stopped the installation due to a virus in the launch file.

    • Can there be a virus in the Download?

    • Cant find the original game when installing an addon.

    • CRC error

    • Error 12057

    • Error 206. Could not create file because file name is too long.

    • Error code: 10417

    • Failed to sign in: Error 12057 in network connection

    • Failed to write to disk, not enough disk space error message 112

    • I found a patch at the games official website and now the game is asking for a CD.

    • If a game does not work

    • If the installation is aborted...

    • Iron Cross - excel file not found

    • Iron Cross - Runtime error (at 1:349)

    • Network storage.

    • Runtime Error

    • Virus / trojan detected in the download?

    • Windows 7 prevents the download

  • Game Related

    • "d3dx9_XX.dll Missing" message

    • "Installation process aborted" message.

    • "Missing dll-file" message

  • Technical

    • "d3dx9_XX.dll Missing" message

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

  • Mac

  • Gifts

    • How do I Receive my gift?

    • How do I send my gift?

  • Official websites and forums

  • My GamersGate account

  • Support

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