FAQ

  • GamersGate?

    • Blue Coins

    • Can I download a game on one computer and install it on another one?

    • Can I download the game on my office PC and install it on my home PC which does not have an internet connection?

  • Payment / Transactions

    • 000050 Error when placing orders

    • Blue Coins

    • Can I pay by any other means than Credit Card?

  • Downloader

    • "Dfsvc.exe has encountered a problem and needs to close"

    • "Failed to open file: Access denied. (Error 5)

    • "HTTPSendRequest" message

  • Error-messages

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

    • "Game Data Error"

    • "Installation process aborted" message.

    • "Invalid request" on the MAC Downloader

      This problem is most likely due to a non supported character in your password or username for the GamersGate account.

      Change your password and try again.

    • "Missing dll-file" message

    • "Please install the latest milestone" message.

    • "Server did not accept the request (replied HTTP status; 200, expected 206)" message

    • 000050 Error when placing orders

    • Activate the game with Tagés DRM

    • Arial font problems

    • BitDefender 2009 stopped the installation due to a virus in the launch file.

    • Can there be a virus in the Download?

    • Cant find the original game when installing an addon.

    • CRC error

    • Error 12057

    • Error 206. Could not create file because file name is too long.

    • Error code: 10417

    • Failed to sign in: Error 12057 in network connection

    • Failed to write to disk, not enough disk space error message 112

    • I found a patch at the games official website and now the game is asking for a CD.

    • If a game does not work

    • If the installation is aborted...

    • Iron Cross - excel file not found

    • Iron Cross - Runtime error (at 1:349)

    • Network storage.

    • Runtime Error

    • Virus / trojan detected in the download?

    • Windows 7 prevents the download

  • Game Related

    • "d3dx9_XX.dll Missing" message

    • "Installation process aborted" message.

    • "Missing dll-file" message

  • Technical

    • "d3dx9_XX.dll Missing" message

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

  • Mac

  • Gifts

    • How do I Receive my gift?

    • How do I send my gift?

  • Official websites and forums

  • My GamersGate account

  • Support

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