• GamersGate?

    • Blue Coins

    • Can I download a game on one computer and install it on another one?

    • Can I download the game on my office PC and install it on my home PC which does not have an internet connection?

  • Payment / Transactions

    • 000050 Error when placing orders

    • Blue Coins

    • Can I pay by any other means than Credit Card?

  • Downloader

    • "Dfsvc.exe has encountered a problem and needs to close"

    • "Failed to open file: Access denied. (Error 5)

    • "HTTPSendRequest" message

  • Error-messages

  • Game Related

    • "d3dx9_XX.dll Missing" message

    • "Installation process aborted" message.

    • "Missing dll-file" message

  • Technical

    • "d3dx9_XX.dll Missing" message

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

  • Mac

  • Gifts

    • How do I Receive my gift?

      When somebody sends a gift, he/she includes an email address of the recipient. When the gift is sent the recipient receives an email that has a link to Gamersgate to receive the gift. This email has a link to the gift, and it can be activated once the recipient authorises and uses the gift. So the steps are:

      • Receive an email with the gift.
      • Go to Gamersgate from the link provided in that email.
      • Login to your account.
      • Click the "Redeem this gift"-button and the game(s) will be added to your account.

      Should you have any questions you can always contact the customer support for help.

    • How do I send my gift?

  • Official websites and forums

  • My GamersGate account

  • Support

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