FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form or in case of game related issues, try the Game Tutor.

  • GamersGate?

    • Blue Coins

    • Can I download a game on one computer and install it on another one?

    • Can I download the game on my office PC and install it on my home PC which does not have an internet connection?

  • Payment / Transactions

    • 000050 Error when placing orders

    • Blue Coins

    • Can I pay by any other means than Credit Card?

  • Downloader

    • "Dfsvc.exe has encountered a problem and needs to close"

    • "Failed to open file: Access denied. (Error 5)

    • "HTTPSendRequest" message

    • "Installation process aborted" message.

    • "Invalid request" on the MAC Downloader

    • "Pause-Unpause" message

    • "Server did not accept the request (replied HTTP status; 200, expected 206)" message

    • BitDefender 2009 stopped the installation due to a virus in the launch file.

    • Can I download a game on one computer and install it on another one?

    • Can I use GamersGate if I am behind a proxy?

    • Can there be a virus in the Download?

    • Does GamersGate work on GNU/Linux?

    • Does GamersGate work on Windows ME?

    • Error 12057

    • Error 206. Could not create file because file name is too long.

      The path to a certain file can only be so long due to operating system parameters; and if you download somewhere with an already long filename (C:\Windows\Users\Example\My Documents\Downloads) for example; then long named files will cause an error. Try moving the downloader to a shorter named area, ie "C:\Downloads"  and try again. If you kept the GamersGate Temporary files you can move them with the installer and continue where you left off.

    • Failed to sign in: Error 12057 in network connection

    • Failed to write to disk, not enough disk space error message 112

    • Forgot password/username?

    • How do I download my games?

    • How do I install my games?

    • I cant log in to the Downloader.

    • If a game does not work

    • Network storage.

    • Please insert CD/DVD in drive C:

    • Slow speed for my Download

    • Virus / trojan detected in the download?

    • Where are my downloads stored

    • Will I be able to install the game on my new computer once I upgrade my hardware?

    • Windows 7 prevents the download

  • Error-messages

  • Game Related

    • "d3dx9_XX.dll Missing" message

    • "Installation process aborted" message.

    • "Missing dll-file" message

  • Technical

    • "d3dx9_XX.dll Missing" message

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

  • Mac

  • Gifts

    • How do I Receive my gift?

    • How do I send my gift?

  • My GamersGate account

  • Support

  • Official websites and forums

Could not find an answer?

Customer support

For problems about installation, game issues or other similar questions, first try to use Game Tutor.

To inquire about products and services found at GamersGate.com or GamersGate.co.uk, contact us using the customer support form, and we will gladly assist you according to our privacy policy. 

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