FAQ

  • GamersGate?

    • Blue Coins

    • Can I download a game on one computer and install it on another one?

    • Can I download the game on my office PC and install it on my home PC which does not have an internet connection?

  • Payment / Transactions

    • 000050 Error when placing orders

    • Blue Coins

    • Can I pay by any other means than Credit Card?

  • Downloader

    • "Dfsvc.exe has encountered a problem and needs to close"

    • "Failed to open file: Access denied. (Error 5)

    • "HTTPSendRequest" message

    • "Installation process aborted" message.

    • "Invalid request" on the MAC Downloader

    • "Pause-Unpause" message

    • "Server did not accept the request (replied HTTP status; 200, expected 206)" message

    • BitDefender 2009 stopped the installation due to a virus in the launch file.

    • Can I download a game on one computer and install it on another one?

    • Can I use GamersGate if I am behind a proxy?

    • Can there be a virus in the Download?

    • Does GamersGate work on GNU/Linux?

    • Does GamersGate work on Windows ME?

    • Error 12057

    • Error 206. Could not create file because file name is too long.

    • Failed to sign in: Error 12057 in network connection

    • Failed to write to disk, not enough disk space error message 112

    • Forgot password/username?

    • How do I download my games?

    • How do I install my games?

    • I cant log in to the Downloader.

    • If a game does not work

      If a game does not work or install, it does not mean that the game is broken or faulty. There is a large number of reasons for that. For some games and usual problems we have FAQ section, where you can find a lot of answers to a number of questions. Please do consult the FAQ section and only after trying the recommended actions from it, contact support@gamersgate.com for prompt help.

      Some tips to follow during the whole process are the following:

      • When downloading the Download file of the game, save it to your hard drive rather than just running it from the browser.
      • Upgrade your video drivers to the latest version - at least DirectX 9c. Actually, many games NEED 9c to work. Running 10 or 11 are not always good enough. DirectX can be found at www.microsoft.com
      • If you run games under Windows Vista, then try running "as administrator": for that you to right click on the icon of the game, then chose "run as administrator"
      • If you are using Windows XP and Vista it is better to have administrative rights on your account.
      • You also may try using Compatibility Mode when running games on Vista: right click on the game icon, choose Properties tab and there will be a "Compatibility" tab with different settings
      • Sometimes lowering down security/or turning it off and see if it changes the situation - it may block the execution or files or block access to/from them.
      • If you have a problem with a game, try downloading it one more time, but to a folder somewhere else that a system folder - like Desktop, or C:/Program Files. Try not running it from the browser, because its better you save the file to your hard drive.
      • If you still have no progress see if you can try to download and install on another PC and check if it is a game related problem, or a PC related one.

    • Network storage.

    • Please insert CD/DVD in drive C:

    • Slow speed for my Download

    • Virus / trojan detected in the download?

    • Where are my downloads stored

    • Will I be able to install the game on my new computer once I upgrade my hardware?

    • Windows 7 prevents the download

  • Error-messages

  • Game Related

    • "d3dx9_XX.dll Missing" message

    • "Installation process aborted" message.

    • "Missing dll-file" message

  • Technical

    • "d3dx9_XX.dll Missing" message

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

  • Mac

  • Gifts

    • How do I Receive my gift?

    • How do I send my gift?

  • Official websites and forums

  • My GamersGate account

  • Support

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