FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form or in case of game related issues, try the Game Tutor.

  • GamersGate?

    • Blue Coins

    • Can I download a game on one computer and install it on another one?

    • Can I download the game on my office PC and install it on my home PC which does not have an internet connection?

  • Payment / Transactions

    • 000050 Error when placing orders

    • Blue Coins

    • Can I pay by any other means than Credit Card?

  • Downloader

    • "Dfsvc.exe has encountered a problem and needs to close"

    • "Failed to open file: Access denied. (Error 5)

    • "HTTPSendRequest" message

    • "Installation process aborted" message.

    • "Invalid request" on the MAC Downloader

    • "Pause-Unpause" message

      Common reason is that ISP uses an inner anti-virus which detects suspicious sites and check if they are containing viruses, trojans worms and etc. So it probably filtered your download domain and caused the download manager problems when it tried to continue downloading, as the problem may happen when you try unpausing. There are several possible reasons for you to receive such a message.

      You can do the following:

      • 1) Check your internet connection. This message may appear when the connection is interrupted, or very slow.
      • 2) Reboot your PC - this may remove some temporary files, clean some memory, and may help in removing this message
      • 3) Just wait 5-10 minutes and try again - this is most probably a temporary problem, so whatever causes it, it may be gone after a while.
      • 4) Try downloading the game from another computer, and if the error does not appear there, you can copy the downloaded files and the download file (!) to your computer and run the file. It will then search for the downloaded files. If the temporary folder for downloaded games and the download file are in the same place, then it will find the files and start the installation process. If after all you still experience this problem, do write to support@gamersgate.com.

    • "Server did not accept the request (replied HTTP status; 200, expected 206)" message

    • BitDefender 2009 stopped the installation due to a virus in the launch file.

    • Can I download a game on one computer and install it on another one?

    • Can I use GamersGate if I am behind a proxy?

    • Can there be a virus in the Download?

    • Does GamersGate work on GNU/Linux?

    • Does GamersGate work on Windows ME?

    • Error 12057

    • Error 206. Could not create file because file name is too long.

    • Failed to sign in: Error 12057 in network connection

    • Failed to write to disk, not enough disk space error message 112

    • Forgot password/username?

    • How do I download my games?

    • How do I install my games?

    • I cant log in to the Downloader.

    • If a game does not work

    • Network storage.

    • Please insert CD/DVD in drive C:

    • Slow speed for my Download

    • Virus / trojan detected in the download?

    • Where are my downloads stored

    • Will I be able to install the game on my new computer once I upgrade my hardware?

    • Windows 7 prevents the download

  • Error-messages

  • Game Related

    • "d3dx9_XX.dll Missing" message

    • "Installation process aborted" message.

    • "Missing dll-file" message

  • Technical

    • "d3dx9_XX.dll Missing" message

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

  • Mac

  • Gifts

    • How do I Receive my gift?

    • How do I send my gift?

  • Support

  • Official websites and forums

  • My GamersGate account

Could not find an answer?

Customer support

For problems about installation, game issues or other similar questions, first try to use Game Tutor.

To inquire about products and services found at GamersGate.com or GamersGate.co.uk, contact us using the customer support form, and we will gladly assist you according to our privacy policy. 

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