FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form or in case of game related issues, try the Game Tutor.

  • GamersGate?

    • Blue Coins

    • Can I download a game on one computer and install it on another one?

    • Can I download the game on my office PC and install it on my home PC which does not have an internet connection?

  • Payment / Transactions

    • 000050 Error when placing orders

    • Blue Coins

    • Can I pay by any other means than Credit Card?

  • Downloader

    • "Dfsvc.exe has encountered a problem and needs to close"

    • "Failed to open file: Access denied. (Error 5)

    • "HTTPSendRequest" message

  • Error-messages

  • Game Related

    • "d3dx9_XX.dll Missing" message

    • "Installation process aborted" message.

    • "Missing dll-file" message

  • Technical

    • "d3dx9_XX.dll Missing" message

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

  • Mac

  • Gifts

    • How do I Receive my gift?

    • How do I send my gift?

  • My GamersGate account

    • What to do if you cannot access your e-mail, thus cannot retrieve your password/username?

      In case you forgot your username and password, but also you cannot use the the retrieve password function, you have an option of retrieving your account using a valid e-mail address.

      For this you need to contact support@gamersgate.com and provide as much detailed information about anything related to the account and games as possible. A good list should have:

      • account username
      • list of games
      • order numbers
      • date of last login
      • date of the last order
      • last game/s bought
      • address, indicated on your account
      • additional info - in any gifts received, any conversations made with support@gamersgate.com, bills from orders, payment transaction numbers, number of blue coins and etc.

      The more information you provide, the better.

    • Where are the bought games

  • Support

  • Official websites and forums

Could not find an answer?

Customer support

For problems about installation, game issues or other similar questions, first try to use Game Tutor.

To inquire about products and services found at GamersGate.com or GamersGate.co.uk, contact us using the customer support form, and we will gladly assist you according to our privacy policy. 

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