FAQ

  • GamersGate?

    • Blue Coins

    • Can I download a game on one computer and install it on another one?

    • Can I download the game on my office PC and install it on my home PC which does not have an internet connection?

  • Payment / Transactions

    • 000050 Error when placing orders

    • Blue Coins

    • Can I pay by any other means than Credit Card?

  • Downloader

    • "Dfsvc.exe has encountered a problem and needs to close"

    • "Failed to open file: Access denied. (Error 5)

    • "HTTPSendRequest" message

  • Error-messages

  • Game Related

    • "d3dx9_XX.dll Missing" message

    • "Installation process aborted" message.

    • "Missing dll-file" message

  • Technical

    • "d3dx9_XX.dll Missing" message

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

  • Mac

  • Gifts

    • How do I Receive my gift?

    • How do I send my gift?

  • Official websites and forums

  • My GamersGate account

    • What to do if you cannot access your e-mail, thus cannot retrieve your password/username?

      In case you forgot your username and password, but also you cannot use the the retrieve password function, you have an option of retrieving your account using a valid e-mail address.

      For this you need to contact support@gamersgate.com and provide as much detailed information about anything related to the account and games as possible. A good list should have:

      • account username
      • list of games
      • order numbers
      • date of last login
      • date of the last order
      • last game/s bought
      • address, indicated on your account
      • additional info - in any gifts received, any conversations made with support@gamersgate.com, bills from orders, payment transaction numbers, number of blue coins and etc.

      The more information you provide, the better.

    • Where are the bought games

  • Support

Could not find an answer?

Your cart is empty
JOIN US
SIGN IN