FAQ

  • GamersGate?

    • Blue Coins

    • Can I download a game on one computer and install it on another one?

    • Can I download the game on my office PC and install it on my home PC which does not have an internet connection?

  • Payment / Transactions

    • 000050 Error when placing orders

    • Blue Coins

    • Can I pay by any other means than Credit Card?

  • Downloader

    • "Dfsvc.exe has encountered a problem and needs to close"

    • "Failed to open file: Access denied. (Error 5)

    • "HTTPSendRequest" message

  • Error-messages

  • Game Related

    • "d3dx9_XX.dll Missing" message

    • "Installation process aborted" message.

    • "Missing dll-file" message

  • Technical

    • "d3dx9_XX.dll Missing" message

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

  • Mac

  • Gifts

    • How do I Receive my gift?

    • How do I send my gift?

  • Official websites and forums

  • My GamersGate account

    • What to do if you cannot access your e-mail, thus cannot retrieve your password/username?

    • Where are the bought games

      If your order is confirmed, then the games are at your disposal on your GamersGate account.

      You need to

      1) Log in to your account at Gamersgate

      2) Go to My Games tab

      3) Check the Purchased Games sub-tab

      NOTE: Serial keys for games are available at "My Games" section of the website, in the tab "Purchased games" underneath the corresponding game. Note that not all games require a serial key, and thus do not have one.

  • Support

Could not find an answer?

Your cart is empty
JOIN US
SIGN IN