FAQ

  • GamersGate?

    • Blue Coins

    • Can I download a game on one computer and install it on another one?

      Yes, you can.

      • 1) Copy the download file and the temp folder as they are located near each other
      • 2) Paste on another computer that has connection to the internet
      • 3) Run the download file and fill in the login/password if necessary
      • 4) The installation process will start automatically, if the temporary folder is in place, since it will find the install files.

      NOTE: Internet connection is required for performing the installation process. Installation cannot be made manually. It is done automatically and it requires internet connection to be performed properly.

       

    • Can I download the game on my office PC and install it on my home PC which does not have an internet connection?

  • Payment / Transactions

    • 000050 Error when placing orders

    • Blue Coins

    • Can I pay by any other means than Credit Card?

  • Downloader

    • "Dfsvc.exe has encountered a problem and needs to close"

    • "Failed to open file: Access denied. (Error 5)

    • "HTTPSendRequest" message

  • Error-messages

  • Game Related

    • "d3dx9_XX.dll Missing" message

    • "Installation process aborted" message.

    • "Missing dll-file" message

  • Technical

    • "d3dx9_XX.dll Missing" message

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

  • Mac

  • Gifts

    • How do I Receive my gift?

    • How do I send my gift?

  • Official websites and forums

  • My GamersGate account

  • Support

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