FAQ

  • GamersGate?

    • Blue Coins

    • Can I download a game on one computer and install it on another one?

    • Can I download the game on my office PC and install it on my home PC which does not have an internet connection?

      No, you cannot. Internet connection is required to install games. If the target computer has slow download bandwidth, then the game can be downloaded on another computer and then transferred in any way to your original computer. There you can use them to install, but connection is needed to sign in and start the installation process.

      NOTE: You should move the download file and the temporary Gamersgate folder (GamersGate temporary files) as they are placed near each other in order to install the downloaded games. Otherwise the downloader will start the download process again. Installation should be started using the download file, and it cannot be done manually from the temporary folder.

  • Payment / Transactions

    • 000050 Error when placing orders

    • Blue Coins

    • Can I pay by any other means than Credit Card?

  • Downloader

    • "Dfsvc.exe has encountered a problem and needs to close"

    • "Failed to open file: Access denied. (Error 5)

    • "HTTPSendRequest" message

  • Error-messages

  • Game Related

    • "d3dx9_XX.dll Missing" message

    • "Installation process aborted" message.

    • "Missing dll-file" message

  • Technical

    • "d3dx9_XX.dll Missing" message

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

  • Mac

  • Gifts

    • How do I Receive my gift?

    • How do I send my gift?

  • Official websites and forums

  • My GamersGate account

  • Support

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