FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form or in case of game related issues, try the Game Tutor.

  • GamersGate?

    • Blue Coins

    • Can I download a game on one computer and install it on another one?

    • Can I download the game on my office PC and install it on my home PC which does not have an internet connection?

  • Payment / Transactions

    • 000050 Error when placing orders

    • Blue Coins

    • Can I pay by any other means than Credit Card?

    • Does GamerGates save my Credit Card information?

    • Error code: 10417

    • How do I purchase/buy a game on GamersGate?

    • How secure is my online Payment?

    • Pending orders

      No, pending orders will not be handled and billed for unless you finish the payment procedure at the payment service web-page. In some time "Pending" orders, that are not handled and billed for will be automatically switched to "Canceled". Note, that sometimes it takes more time to handle payments, thus the game will be added when the payment is finally received.

      If you have a pending order, and the game is missing on your account, but the payment was made, then you should contact support@gamersgate.com and your order will be checked out and corrected if it is necessary.

      NOTE: Gamersgate uses payment services, provided by other companies, and we do not deal with payments at all. All is done via payment services (like Paypal, Skrill, Global Collect etc), and all issues concerning payment procedures and blocks may be resolved with them. Otherwise, if you have a problem with an order or games being added to your account, you can contact support@gamersgate.com and you will be gladly assisted.

  • Downloader

    • "Dfsvc.exe has encountered a problem and needs to close"

    • "Failed to open file: Access denied. (Error 5)

    • "HTTPSendRequest" message

  • Error-messages

  • Game Related

    • "d3dx9_XX.dll Missing" message

    • "Installation process aborted" message.

    • "Missing dll-file" message

  • Technical

    • "d3dx9_XX.dll Missing" message

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

  • Mac

  • Gifts

    • How do I Receive my gift?

    • How do I send my gift?

  • My GamersGate account

  • Support

  • Official websites and forums

Could not find an answer?

Customer support

For problems about installation, game issues or other similar questions, first try to use Game Tutor.

To inquire about products and services found at GamersGate.com or GamersGate.co.uk, contact us using the customer support form, and we will gladly assist you according to our privacy policy. 

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