FAQ

If you can not find an answer among these frequently asked questions, contact us using the customer support form or in case of game related issues, try the Game Tutor.

  • GamersGate?

    • Blue Coins

    • Can I download a game on one computer and install it on another one?

    • Can I download the game on my office PC and install it on my home PC which does not have an internet connection?

  • Payment / Transactions

    • 000050 Error when placing orders

    • Blue Coins

    • Can I pay by any other means than Credit Card?

      Yes. Our payment providers offers several options. Pre-paid cards, direct payments, etc. Not all options will work for all regions, but if you can see it in the checkout, you can use it. 

    • Does GamerGates save my Credit Card information?

    • Error code: 10417

    • How do I purchase/buy a game on GamersGate?

    • How secure is my online Payment?

    • Pending orders

  • Downloader

    • "Dfsvc.exe has encountered a problem and needs to close"

    • "Failed to open file: Access denied. (Error 5)

    • "HTTPSendRequest" message

  • Error-messages

  • Game Related

    • "d3dx9_XX.dll Missing" message

    • "Installation process aborted" message.

    • "Missing dll-file" message

  • Technical

    • "d3dx9_XX.dll Missing" message

    • "Failed to open file: Access denied. (Error 5)

    • "Failed to open file: The system cannot find the file specified. (Error 2)"

  • Mac

  • Gifts

    • How do I Receive my gift?

    • How do I send my gift?

  • My GamersGate account

  • Support

  • Official websites and forums

Could not find an answer?

Customer support

For problems about installation, game issues or other similar questions, first try to use Game Tutor.

To inquire about products and services found at GamersGate.com or GamersGate.co.uk, contact us using the customer support form, and we will gladly assist you according to our privacy policy. 

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