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Manual Review - How Long Should This Take?

By JosephAQM posted 23rd Dec 2013

Ive recently (over 4 hours ago) purchased FFXIV:ARR and it said that the purchase was under manual review. How long is this supposed to take? Its quite disappointing that I have to wait several hours before being able to play the game I paid for.


By redsfan posted 23rd Dec 2013

It does not usually take long they are just verifying the transaction to make sure that it is valid. This is a security feature that protects you and them.

By DedNLeft posted 23rd Dec 2013

Exactly. The review is often done if you use prepaid Visa or other cards, or for some first time purchasers, especially from overseas. It usually takes no more than 24 hours. Dont forget to refresh your My Library page occasionally, as it probably wont show the information otherwise. In the FAQ there is more on such Manual Reviews of transactions. Many of the payments have to be okayed by the service or the bank involved.

By gamersgate posted 24th Dec 2013

Marked as solved!

By gamersgate posted 27th Jan 2014

The solution has been approved by a moderator - The tutor(s) has received the reward.

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