wont install/uninstall

By cmv1982 posted 6th Nov 2013

Hello I am asking a question about hazen. When I install the game it tells me the error d3dx9ll is missing from your computer. Try reinstalling the program to fix this problem. Okay great, go to uninstall and it won't let me from the control panel nor from the folder itself. When I do uninstall it gives me this error. The Uninstall log file :C:\program files (86)\hazen\unins000.dat" is in a format not recognized by this version of the uninstaller. Cannot uninstall. I have no idea what this means even made an attempt to restore to a restore point. I would like to say that I did purchase this game a while back and I hope that info helped. Thank you.


By Ladron3dfx posted 6th Nov 2013


Download & install full DirectX 9, re-install game and try again.

Use various compatibility settings to run game, if not launching.

Run as administrator also.

By Andreasqiao posted 6th Nov 2013

Usually there is already DXsetup inside your installer file, just reinstall your directx using it :) and the problem will be done !

By gamersgate posted 6th Nov 2013

Marked as solved!

By gamersgate posted 27th Jan 2014

The solution has been approved by a moderator - The tutor(s) has received the reward.

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