GamersGate - The website

Official Response

By page305 posted 28th Dec 2012

http://www.gamersgate.com/info/holiday-sale-issue

^^^ All updates will be on this page.

Replies

By kostron posted 28th Dec 2012

i can not play on steam at patrian iv?

By mjfritz posted 28th Dec 2012

Wow, that probably took a whole minute or two to type up. Why didn't they do this yesterday?? Notice hoe they said they canceled all unfulfilled orders but they didn't say anything about refunds? I am still waiting on my refund and Paypal has no requests for one.

By page305 posted 28th Dec 2012

If you redeemed on Steam, hurry up and play them! Seems like they;re working with other parties to solve this and get the keys removed!

By mjfritz posted 28th Dec 2012

Shouldn't this response be listed on the front page also??

By page305 posted 28th Dec 2012

^^^ That would deter customers that are unaware of this whole mess. Affected parties will search for answers, so they choose to hide it under the rug.

By BBozMen posted 28th Dec 2012

Well I hope my friends get their gift-keys I got for them. Otherwise they are happy for no good reason. Eventhough the sale was ridiculous, it wasn't my fault for paying for it. I did already fulfill the payment and have been able to play Borderlands 2 on steam already so now I only have to wait for my friends to be able to make an account here and get their codes.
I hope they figure it out with the 2k devs and be able to get some more keys but spread those between the people who've only bought 1 pack and not 20 4-packs like some imbiciles did...

By KeaBlack posted 28th Dec 2012

so what is for them a fulfilled order?
I've paid the games, I've get them in the library, but without the keys, is this order completely or partially unfulfilled for them?

By nshill20 posted 28th Dec 2012

I do not have much hope for GG now, their customer service is useless (it may be the holidays, but when your company messes up, you call in the cavalry and get it taken care of), their responses are short and really do not provide any true information, and they have done a horrible job handling this. For a company that has been in business for 6 years they are looking pretty moronic at the moment.

By lFlapjackl posted 28th Dec 2012

Partially fulfilled most likely means you received a portion of the cd keys. They most likely mean to see if they can give you the rest of the keys without hurting themselves or the publisher.

By nshill20 posted 28th Dec 2012

@KeaBlack...if you have actually gotten no keys, expect it to eventually disappear from your library and a refund, and actually from their wording partially fulfilled orders are either going to get refunded or they may try and fulfill those orders but if that happens they will just get more bad publicity, so no matter what they are screwed.

By damian622 posted 28th Dec 2012

I really think they will take all keys back, since there are people like that like that facebook dude, who was pissed off that he bought 100 Borderlands 2 (25 4packs) and only received 25 keys...

By XmesX92 posted 28th Dec 2012

My order was complete, i paid, i got the email from Paypal and the games WERE in my library. So they are lying saying only the unfulfilled orders been cancelled.

Cmon GG.

By page305 posted 28th Dec 2012

^^^ Those are the ones that should have keys revoked.

By nshill20 posted 28th Dec 2012

Well unfilled orders to them means no keys...however, they should have never gave the option to wait OR refund...that is their mistake and where it opens them up to other interpretations.

By page305 posted 28th Dec 2012

If GamerGate has stocks.... SELL SELL SELL!!!!

By pysiu posted 28th Dec 2012

I confirm what XmesX92 said. In my case 2 people received my gifts and got the keys but not me, the order was cancelled (from a completed status with a download link) and the game dissapeared.
No refund received of course.

By page305 posted 28th Dec 2012

Seems like their first priority was to make the game unavailable to prevent mass rush redemption. Secondly comes the refund process. Block all our moves first, then make good on the PR front. Very sneaky play GG!

By pysiu posted 28th Dec 2012

I wonder what was the purpose of blocking the Support forum yesterday.

By schwartzag posted 28th Dec 2012

They cited their terms of use in the short message so I just read through the entire thing and the one for the USA is absolutely insane. I have included a few of the applicable parts in quotes so this is rather lengthy.

They claim that they can cancel your account or orders at any time and for any or even no reason and without any prior notice. It also looks like when they say they can change or discontinue any aspect of the site and discontinue access to any feature with no notice or liability that they mean this to include taking away the games you have bought even if they have already put them on your account.

"GamersGate and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion for any reason whatsoever"
"These Terms of Use are effective until terminated. You agree that GamersGate may terminate your log in access to the Website, including your user name and password, at any time for any reason without prior notice or liability. GamersGate may change, suspend, or discontinue all or any aspect of the Website at any time, including the availability of any feature, without prior notice or liability."

They claim you can't hold them responsible for anything at all.

"Your use of the Website constitutes your agreement to defend, indemnify, and hold harmless GamersGate, its parents and affiliates, and their respective employees, contractors, officers, and directors, from and against any actions, claims, demands, liability and expenses, including reasonable attorneys’ fees, arising out of your use or misuse of the Website or the use or misuse of the Website by a third party using your account."

They even say that warranties that are expressly offered/stated will not be honored and that they don't have to do anything to make sure that their downloads are clean of malicious things and can't be held responsible if they infect your computer. (they capitalized this next part themselves)

"GAMERSGATE AB DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, GAMERSGATE AB MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED: (I) AS TO THE OPERATION OF THE GAMERSGATE.COM WEBSITE, OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED THEREON; (II) THAT THE GAMERSGATE.COM WEBSITE WILL BE CONTINUOUS, UNINTERRUPTED, SECURE OR ERROR-FREE; (III) AS TO THE ACCURACY, RELIABILITY, OR CURRENCY OF ANY INFORMATION, CONTENT, SERVICE, OR PRODUCTS PROVIDED THROUGH THE GAMERSGATE.COM WEBSITE; OR (IV) THAT THE GAMERSGATE.COM WEBSITE, PRODUCTS DOWNLOADED FROM THE GAMERSGATE.COM WEBSITE, GAMERSGATE’S SERVERS, OR E-MAILS SENT FROM OR ON BEHALF OF GAMERSGATE, ARE FREE OF VIRUSES, SCRIPTS, TROJAN HORSES, WORMS OR OTHER HARMFUL COMPONENTS."

They include an out for themselves to not provide your completed orders if they just wait a while to provide it and say that they can decide if they give you your money back or a replacement for the games.

"Your sole remedy with respect to a product that is not delivered within a reasonable amount of time is to either receive a replacement of such product, or a refund of the purchase price paid for such product, as determined by GamersGate in its sole discretion."

They say that we have to follow all laws, even international laws and that we can't violate their rights or the rights of a third party. Isn't it nice that they however seem to be allowed to violate laws and don't have to respect the rights of third partys (which could be construed as customers at times)?

"You agree to abide by all applicable local, state, national, and international laws and regulations in using the Website. You expressly agree that you shall not: (a) use the Website for any illegal purpose; (b) use the Website in any manner which violates the rights of a third party"

All of these conditions and the claims they say they have to deny responsibility are disgusting and ridiculous. I don't know if all of these things are legal or not but it is enough to make me never want to buy anything else from them. The fact that they have tried to give themselves complete power and control over everything that affects us and to deny us even common sense expectations shows how they have no respect for their customers.

By kjx posted 28th Dec 2012

So, order still completed and no games, no keys, no refund... Just great, just great.

By Mathute87 posted 28th Dec 2012

Ha! Told you we'll have to wait until next week. This is gonna be a good one.

By Mathute87 posted 28th Dec 2012

You know what this means, right? The ones lucky enough that get one out of 8 keys or whatever of the pack are more likely to get the rest of the games.

This is amazing. Just great. Some are lucky, some are screwed over. And you don't want to damage our relationship. Awesome.

At least I didn't find out about this on Reddit this time.

By shhelp posted 28th Dec 2012

I wouldn't have cared if it was just a refund for a mispriced item, but they told us that they'd honor the release in January and so I waited for it just to have them go behind my back and refund after other sales had ended.

That's really lousy, in my opinion. Please make up your mind before screwing over peoples sales purchases. I will likely just stick to GMG and Amazon in the future.

By page305 posted 28th Dec 2012

ToS mean nothing as far as the law is concerned. Hell, agreements signed between two people in front of a notary can't override laws. Most US states don't even recognize prenuptual agreements anymore!

ToS are only to deter those that push over easy.

I think EU and US are covered if push comes to shove; but it won't happen. Noone will invest the money needed to fight this and GG knows that.

By Toffmonster posted 28th Dec 2012

Since I no longer have the pack in my library, my order is marked as "Completed", and I didn't get any notices regarding a refund I just opened a PayPal dispute. Hopefully this speeds up the process of solving my problem, as according to the official statement they're planning to take their time.

By shhelp posted 28th Dec 2012

"All of these conditions and the claims they say they have to deny responsibility are disgusting and ridiculous. I don't know if all of these things are legal or not but it is enough to make me never want to buy anything else from them. The fact that they have tried to give themselves complete power and control over everything that affects us and to deny us even common sense expectations shows how they have no respect for their customers."

While I'm annoyed at GG and likely won't keep my bookmark for the site, it's a fairly standard EULA, and no, they don't really hold up in court, they're mostly to diffuse simple problems.

By lFlapjackl posted 28th Dec 2012

@page305 - Why would anyone want to? You got your refund, it was a price mistake and they sold too many copies. Deal with it, I'm sure you knew what you were getting into when you bought the stuff.

By Dunther posted 28th Dec 2012

better than nothing, but I'm still waiting for a refund or my games.

By natey2k4 posted 28th Dec 2012

If I don't get my refund by tomorrow morning, I will be opening a chargeback case against them.

Sorry GamersGate - I was all for supporting you after you were going to honor the Bethesda mistake. Hell, I would have been fine with a refund had two things happened 1) You sent a real e-mail, not some automated bull crap and actually apologized and 2) you didn't continually have pricing mistakes every day since. It's a joke. I won't buy anything from this site anymore because I don't know whats on sale and what's a god damn pricing error.

By taytothief posted 28th Dec 2012

You're all a bunch of babies.

By nshill20 posted 28th Dec 2012

I find you funny @taytothief - calling everyone babies when you currently still have the bethesda bundle in your account...wonder what you will say when it gets taken away.

By page305 posted 29th Dec 2012

@ lFlapjackl

I'm not saying anyone should. I could care less about it... I have 2 years worth of backlog... these game's will be all but free by the time I get to play them. I only stated that these quotes and references to ToS really mean nothing. It's all a bluff of legality and contract that never holds up when push comes to shove.

Take your "deal with it" response and put it somewhere else.

By natey2k4 posted 29th Dec 2012

@taytothief

I'm a baby because I'm getting screwed out of money that I worked for because of their mistake? The fine, I'm a baby. But I don't like money stolen from me. I give them money for a game out of good faith to get a product. I don't expect to be screwed out of money.

If you were such a "stand-up guy" you should e-mail Support and get them to take away your Bethesda bundle because it was a mistake. Of course you wont though.

By shhelp posted 29th Dec 2012

@taytothief

Rage more, kid.

By page305 posted 29th Dec 2012

I just tried to contact Bethesda asking about the sales of single games without keys to go with them. It seems their Submit button doesn't point to anything. Maybe it's just my browser...

By ichuoi posted 29th Dec 2012

They remove my Bethesda bundle, Borderland 2, Ghost Recon Future Soldies but ONLY refund 1 of them @@

By page305 posted 29th Dec 2012

What was the deal with Ghost Recon?

By pysiu posted 29th Dec 2012

Well it`s just great, another day, another night... "update" is as detailed as it was.

GG do you really feel it`s ok not to give us updates after taking our money and taking the game without a refund ?

By ichuoi posted 29th Dec 2012

I bought ghost recon in the same order with borderland 2. They removed all

By CincinnatiCobra posted 29th Dec 2012

As long as I get my money back in full, I have no issue with this.

However, GamersGate should not have said they would be honoring the bundles that were purchased and providing the keys in mid-January only to remove the bundles from accounts with no real communication with customers. I understand that they made a egregious mistake and needed to fix it for the good of their company, but there is much better way it could have been handled.

By wingers17 posted 29th Dec 2012

I just wish they would give a definitive answer, that way I could take advantage of some of the Bethesda sales now (either here or on Steam). It doesn't matter what their decision is, I want to know what the plan is.

Keep keys, lose keys, refund, no refund. I mean, you know they already have the outcome planned that they want. So tell us. Not just give some vague statement.

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