Batman Arkham City

Batman AC crash ("has stopped working") on launch

By tobybrown1993 posted 11th Nov 2012

Everytime i try and launch the game i get the game\'s logo thing in the middle of the screen and then after about 20 seconds just get a message saying it has stopped working. Doesn\'t even get to the title screen.\r\n\r\nI\'ve tried reinstalling it an i\'ve tried it with my antivirus and firewall switched off, to no avail. No idea what could be causing it as i used to be able to play it before i had a clean windows install about a month ago.


By lFlapjackl posted 11th Nov 2012

Try downloading this --
I've had this problem with games that require PhysX and simply crashing. You could also try uninstalling yours and installing the one that came with the game in the Redist folder.

By tobybrown1993 posted 11th Nov 2012

I've got an AMD card though so shouldn't physx be irrelevant?

By RenderB posted 11th Nov 2012

Nope, games can still use it over the cpu. (For example I run borderlands 2 on medium physx with my ati card.) Even if you set physx to none the game still looks for those files. That's why these games come with it.

Event logs might give you a hint what is causing the crash. On win7 you can find those in the main window after clicking "system and security" in the control panel. You could also click the little arrow in the error window to show more details.

By Ladron3dfx posted 11th Nov 2012

Check the log files. Log files are in "Documents and Settings\(username)\Local Settings\Application Data\Microsoft\GFWLive\" This in WinXP, should be something similar for Win7.

Post anything relevant for us to examine and to solve.

By tobybrown1993 posted 11th Nov 2012

By tobybrown1993 posted 11th Nov 2012

This was the log file in windows for a crash:

Log Name: Application
Source: Application Error
Date: 11/11/2012 12:21:09
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: user-PC001
Faulting application name: BatmanAC.exe, version:, time stamp: 0x00000000
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17932, time stamp: 0x50327672
Exception code: 0x00000001
Fault offset: 0x0000c41f
Faulting process id: 0x8fc
Faulting application start time: 0x01cdc006e9cab072
Faulting application path: C:\Program Files (x86)\WB Games\Batman - Arkham City\Binaries\Win32\BatmanAC.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 45c12f54-2bfa-11e2-976c-d43d7e273a9a
Event Xml:
<Event xmlns="">
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<TimeCreated SystemTime="2012-11-11T12:21:09.000000000Z" />
<Security />
<Data>C:\Program Files (x86)\WB Games\Batman - Arkham City\Binaries\Win32\BatmanAC.exe</Data>

By RenderB posted 12th Nov 2012

Have you tried running in directx 9 mode and/or turning vsync off?

This seems to work for some users, but not all.

By Ladron3dfx posted 12th Nov 2012

Do a search for the "GFWLive" folder, examine the logs

Use the search tool called "Everthing", it will find it quick for you. Freeware.

By tobybrown1993 posted 13th Nov 2012

There doesn't seem to be anything that looks like errors. Just says "user pressed close sign in window" and then "shutting down".

By alexzzz303 posted 14th Nov 2012

Things you need

For Installation:
-ATi/AMD drivers:

-Nvidia drivers (use 258.96's):

-1.04ff PhysX mod: <--Not needed if Nvidia card is the main video card output

For Testing

-FluidMark: (Latest version does not work, try an older version)

-3dMark Vantage:

-A video card for video output (ATi or Nvidia)

-A PhysX supported video card for PhysX. This can be the 8 series (G92) and up.


Install ATi/AMD/Nvidia (main video) card and drivers.

-Already done this? Good! Move on to the next step.

Install Nvidia (PhysX) card and drivers

-Install Nvidia card into empty PCI-E slot

-Turn on the computer

-Install Nvidia drivers. When the installer asks you to restart, open and apply the 1.04ff PhysX patch, then restart. <-- Not needed if Nvidia card is the main video output

Making sure it works

Upon restart, PhysX should be enabled. There is no place to go to enable or disable PhysX other than uninstalling the 1.04ff Patch. GPU-Z should tell you that PhysX is enabled. Try using Fluidmark to see if it performs/works like it should with a PhysX card. Of course, now is a good time to actually use your PhysX card and enjoy it. Games like Mafia 2, Batman: Arkham Asylum, Unreal Tournament 3, Mirror's Edge and others are good places to start.

*This has not been tested with the latest Nvidia WHQL drivers (will be soon)
*It is possible that some of Nvidia's newer GPU's such as the GT430 (GF108) will not work yet. (GF100/104 work.)
*Please post your benchmarks, suggestions, etc. using your dedicated PhysX card. We can then see what some good combinations are and how much of a PhysX card we really need. I will be soon testing a GT240 vs. a GTX460 in different games and benchmarks.
*Please post your benchmarks, suggestions, etc. using your dedicated PhysX card. We can then see what some good combinations are and how much of a PhysX card we really need. I will be soon testing a GT240 vs. a GTX460 in different games and benchmarks.

try this one , if it works let me know.

By RenderB posted 15th Nov 2012

Did you try the 2 things i suggested previously? Pretty sure I had to fiddle with vsync before it would work with my card.

A bit more obscure: Try going into games for windows live directly, and create an offline profile.

Answer this question

You need to be logged in to be a GameTutor

Your cart is empty