GamersGate - The website

Can't complete payment

By nujnal posted 13th Feb 2012

Bought Victoria 2 A House Divided yesterday but still can't complete the payment. After clicking "Continue" option in Paypal, I was brought back to Gamersgate homepage again and again. There is no link for me to download the game. Please help, thank you.

Replies

By rcantora posted 13th Feb 2012

What does it say in "Order History" (leftmost column of this page, in "My Account" section)? Completed or pending?

By nujnal posted 13th Feb 2012

Pending.

By rcantora posted 13th Feb 2012

And you were not charged, right?

By nujnal posted 13th Feb 2012

Yes, I was not charged yet. So what does this mean?

By rcantora posted 13th Feb 2012

It seems that, for whatever reason, the payment does not go through. Can you use a different payment method, other than Paypal? You can change the method of your currently pending order (there is no need to create a new one).

By demondean posted 13th Feb 2012

paypal can take longer than other methods of payment and especially on weekends,can take hours or a couple of days to process,how long have you been waiting?

By nujnal posted 13th Feb 2012

rcantora> Thanks, I will explore on that.

demondean> didn't know paypal can be that long. Been waiting since last night. Guess I will wait a while and probably change the payment method.

By demondean posted 13th Feb 2012

yes i would see if it clears by monday morning if not then i would either change the payment method or just contact support.

By nujnal posted 13th Feb 2012

Thanks for all the helps! Much appreciated. Finally downloaded the files. Guess Paypal does need some time to verify.

By gamersgate posted 13th Feb 2012

Marked as solved!

By gamersgate posted 15th Feb 2012

The solution has been approved by a moderator - The tutor(s) has received the reward.

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